Job Details

Field Service Technician

  2021-08-17     XP3 Talent / Alvarez Construction     15015 Jamestown Boulevard     $40,000 - $50,000 year  
Description:

Alvarez Construction is looking for an experienced Field Service Technician to join our team!

As we continue to grow Alvarez Construction (www.alvarezconstruction.com) is seeking a motivated, experienced, and forward-thinking Field Service Technician to join our team!

What's in it for you:

  • Competitive Pay and Incentives
  • Health Benefits
  • 401K
  • Paid Holidays and PTO
  • A challenging and engaging environment where your skills will be utilized and enhanced
  • Extensive training and certification opportunities
  • A rewarding environment where you can be passionate about what you are building and accomplishing.

Why Us:

Alvarez Construction Company is a Baton Rouge, Louisiana-based company in the business of land development, building, and selling superior quality homes. We are a home-building company with a 29-year successful history of developing lifestyle communities. Our company is planning aggressive growth over the next several years and is looking for ambitious, high-caliber professionals to grow with our company.

Our Team: The Alvarez team is fun, collaborative, and close! We are always encouraging and applauding one another. We all share the common goal of solving problems and keeping records accurately up to date. Each member of our team has an incredible work ethic, setting an example for others who join.

What we are looking for:

In this critical role, we are looking for the Field Service Technician to respond to service requests in the field and manage those requests according to standard processes and the DeFatta Warranty Manual. The Field Service Technician can't be afraid to work with their hands and do some manual labor when needed.

Some Responsibilities Include:

  • Conduct in-person homeowner assessments on an as-needed basis
  • Determine if a corrective work order is needed
  • Follow up on all warranty requests to vendors/contractors to ensure prompt service to the customer
  • Manage trades to completion of service requests to customers' satisfaction
  • Perform service related tasks (e.g., adjustments, repairs), as requested
  • Establish and maintain positive customer relationships
  • Ability to diplomatically and effectively handle stressful customer situations, including conflict resolution
  • Determine trade accountability for back charges
  • Authorize payment for work performed up to approval limits

Minimum Requirements:

  • 1-3 years of construction and customer service experience required.
  • Basic construction skills and knowledge required. Hands-on repair, carpentry, framing, paint, drywall.
  • Strong customer orientation and ability to adapt/respond to different personality types
  • Excellent communication and listening skills
  • Experience problem solving and ability to perform root cause analysis
  • Novice to intermediate computer skills

If this sounds like you, then we want to hear from you today! Our hiring process that you will go through is an example of the type of organizational process and procedures we employ throughout our organization to ensure we are hiring the best of the best while providing you the same opportunity to make a great career decision.

Alvarez Construction is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. We are committed to creating an inclusive and diversified work environment for all employees.


Do not contact this company in solicitation of any product or service.

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