JOB PURPOSE OR MISSION: Provides support and quality service to client community by installing, inspecting, maintaining, troubleshooting and repairing personal computers, peripherals, network printers, and all telecommunications facilities. Support includes issues relating to system access, hardware, application software, and basic network communication issues. Documents, tracks and monitors issues to ensure timely resolution and customer satisfaction. Serves as a technical resource between Information Systems and the end user community for the daily operational issues related to desktop networking, desktop administration, and application accessibility on personal computers.EXPERIENCE REQUIREMENTS
Two to three years of experience in troubleshooting and repairing personal computer hardware and software installation / distribution required.
One to two years of anti-virus deployment/troubleshooting experience.
Experience supporting MS Office latest releases, web based applications, remote control/management applications, and virtual functionality.
Experience identifying and resolving hardware issues for laptops, desktops, printers, and PDAs.
Associates Degree in Computer Technology or 2 years experience in a related field required.
Microsoft Certified Desktop Processional (MCDSP) or 2 years experience with MS Desktop applications required.
SPECIAL SKILL, LICENSE AND KNOWLEDGE REQUIREMENTS
Good interpersonal/human relations skills.
Good oral and written communication skills.
Problem solving and critical thinking skills.
Must provide own transportation to multiple customer locations within established timeframes.
Ability to think critically to determine source of problems and determine resolution.
Excellent skills of planning, organizing, customer service, record keeping and controlling cost.