Job Details

Work From Home Technical Support Position

  2019-08-20     Teleperformance     Baton Rouge,LA  

Teleperformance is a global leader in providing exceptional omnichannel customer experiences since 1978. Our impacts are far-reaching, spanning over 62 countries and interacting with over 38% of the world's population. This kind of growth wouldn't have been possible without the dedication of our people who continue to provide outstanding customer service in every opportunity. Here, your success is our success.

Your Impact
Our call center representatives are a very important part of our family. You will be the eyes and ears for our team, fielding customer inquiries and finding innovative ways to respond. Working in a collaborative and engaging environment, you will have the chance to interact with people from all walks of life and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go.

Your Responsibilities

Handle and carefully respond to all customer inquiries
Provide excellent customer service through active listening
Work with confidential customer information and treat it sensitively
Follow up to customer inquiries by taking specific action in a timely manner
Aim to resolve issues on the first call by being proactive
Appropriately communicate with customers via phone and email

What We're Looking for

6 months of prior customer service experience
Over 18 years of age
Ability to type 25 wpm
High School Graduate or GED
Availability to work various shifts
Proficiency with desktop computer system and Internet skills
Proven oral & written communication skills

What We Prefer

Logical problem-solving skills and ability to multi-task
Organization and work prioritization skills

Being One of Our People
It is our mission to always provide an environment for our employees that promotes happiness from the inside out. When you work with us, you are valued and inspired to learn, to teach, and to grow. We want you to come to work motivated to and proud to be on our team. That's why we continually invest in creating outstanding work experiences and endless development opportunities. We want you to be and feel at your best, always.

To apply, please email your resume to [Click Here to Email Your Resum ].
Teleperformance is an Equal Opportunity Employer

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

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