Job Details

Louisiana Department Of Transportation And Development (Dotd) Motorist Assistance Patrol (Map) Emergency Response Unit Dispatcher

Are you looking for a career where you can make a significant impact every day? Join Serco as a Louisiana Department of Transportation and Development (DOTD) Motorist Assistance Patrol (MAP) Emergency Response Unit Dispatcher in Baton Rouge. Our team plays a vital role in roadway safety by helping detect, verify, and respond to incidents affecting drivers across the state.

As a Dispatcher, you will monitor roadway conditions, communicate with DOTD personnel, law enforcement agencies, and first responders, and coordinate MAP units to help clear roadways quickly and safely.

As a Dispatcher, you will:

• Operate ATMS iNet software to monitor and control traffic management devices, including closed-circuit television (CCTV) cameras, Digital Message Signs (DMS), ramp meters, and emergency gates.
• Detect and verify roadway incidents, including crashes, debris, disabled vehicles, and spills, through live video monitoring.
• Dispatch MAP units by radio, phone, or landline using established protocols and accurately communicate incident details and locations.
• Coordinate directly with law enforcement, emergency medical services, fire departments, towing companies, and DOTD personnel to manage and clear incidents.
• Track MAP vehicle locations using GPS-enabled software and direct resources where they are needed most.
• Activate and manage AMBER Alerts and other roadway advisories in coordination with DOTD and the Louisiana State Police.
• Monitor weather and roadway conditions, communicate updates, and post information to 511la.org.
• Complete accurate logs, records, and incident documentation in compliance with DOTD and Federal Communications Commission (FCC) regulations.
• Support DOTD operations during severe weather, emergencies, and large-scale special events.
• Participate in annual MAP ride-alongs, ongoing training, and performance evaluations.

To be successful in this role, you'll have:

• A High School Diploma or GED.
• Technical skills gained through prior communications experience or on-the-job training.
• The ability to communicate clearly and effectively under stressful conditions.
• Proficiency in typing and using computer-aided dispatch (CAD) systems, CCTV systems, radio equipment, and computer programs.
• Zero to two years of customer support or equivalent experience obtained within the last three years.
• Flexibility to work 12-hour shifts, including nights, weekends, holidays, and declared emergencies.
• Strong English writing and speaking skills, including the ability to produce clear and grammatically correct communications.
• The ability to complete and successfully pass a five-week paid training program.

Preferred Qualifications:

• One to two years of police or emergency response dispatching experience.
• Knowledge of public safety operations.

Additional Requirements:

• A pre-employment criminal history check.
• A pre-employment drug screening.