Job Details

Description

JOB PURPOSE OR MISSION: To provide efficient, accurate, and compassionate support for patient check-in and registration for Pain Management procedures. This position serves as a key first point of contact for patients, ensuring a welcoming and professional experience while completing required registration activities and helping maintain a smooth and timely patient flow.

ESSENTIAL JOB FUNCTIONS include, but are not limited to:

1. Key Responsibilities

• Greet patients warmly and professionally upon arrival and provide a friendly, welcoming check-in experience.
• Check in patients promptly and efficiently for scheduled Pain Management procedures while maintaining accuracy and attention to detail.
• Verify each patient's identity by confirming their full name and date of birth.
• Verify patient identification and insurance cards to ensure the information presented matches the patient's registration records.
• Scan and upload copies of patient identification cards and insurance cards into the appropriate electronic system.
• Confirm the patient's scheduled procedure, appointment time, and treating physician to ensure the patient is checking in for the correct procedure.
• Monitor scheduled appointment times and ensure patients are checking in on time for their procedures.
• Contact patients who have not arrived by their scheduled check-in time to confirm their status and communicate any delays or concerns to the appropriate staff.
• Communicate with nurses regarding patient arrivals, check-in status, late arrivals, and other information necessary to support timely patient flow.
• Ensure patients complete and sign all required consent forms and insurance acknowledgments before proceeding with their scheduled procedures.
• Collect and process patient payments using cash, credit or debit cards, and checks, following established hospital procedures.
• Provide accurate payment information and receipts as appropriate while handling transactions responsibly.
• Review registration information for completeness and accuracy and address missing or inconsistent information when identified.
• Maintain accurate patient records and ensure required documentation is scanned, uploaded, and available to the appropriate departments.
• Protect confidential patient information and follow HIPAA requirements and hospital privacy policies.
• Maintain an organized and professional check-in area while managing multiple patients and competing priorities.
• Communicate courteously and professionally with patients, family members, nurses, physicians, and other hospital staff.
• Demonstrate dependable attendance, punctuality, and accountability in completing assigned responsibilities.

2. Performs other duties and special projects as required.

Requirements

• High School Diploma or GED required; higher education preferred.

• Previous experience in patient registration, medical reception, healthcare customer service, front-desk operations, or a related field preferred.
• Experience verifying insurance information, checking in patients, collecting payments, or working with electronic medical records preferred.
• Strong customer service skills and a warm, friendly, and professional demeanor.
• Excellent attention to detail when verifying patient identification, dates of birth, insurance information, and procedure details.
• Strong organizational skills and the ability to check in patients quickly without compromising accuracy.
• Effective verbal communication skills and the ability to communicate clearly with patients and clinical staff.
• Ability to manage patient check-in times, follow up on late arrivals, and communicate updates to nursing staff.
• Basic computer skills and the ability to scan documents, update electronic records, and navigate registration systems.
• Ability to accurately process cash, credit or debit card, and check payments.
• Ability to handle patient questions and concerns with patience, professionalism, and courtesy.
• Ability to work independently while collaborating effectively with nurses and other hospital personnel.
• Dependable, punctual, and able to prioritize responsibilities in a fast-paced healthcare setting.
• Ability to maintain patient confidentiality in accordance with HIPAA and hospital policies.