Job Details

About Coeur Workforce Solutions

At Coeur Workforce Solutions, we quietly take care of REALLY serious stuff. We are a dedicated payroll, benefits, and HR services organization supporting more than 300 clients with accuracy, care, and consistency. Our Human Resources Account Managers are essential to delivering that promise. Managing client relationships, handling sensitive payroll and HR tasks, and ensuring client operations run seamlessly.

We move quickly, adapt constantly, and support each other deeply. If you thrive in a fast-paced environment, enjoy solving problems for clients, and want to make a meaningful impact, you'll fit right in.

Position Summary

The HR Account Manager plays a key role in providing exceptional service across payroll processing, HR support, and client account management. This role is an entry-level position that blends technical payroll/HRIS work, customer service, and hands-on problem solving. You'll be the primary point of contact for a portfolio of clients, ensuring their payroll runs accurately, their HR processes stay compliant, and their experience with Coeur is outstanding.

Responsibilities

Payroll & HR Operations (Primary Focus)

• Process and troubleshoot client payroll in HRIS/Payroll software (UKG experience is a plus).
• Support HR functions including onboarding, employee changes, time/attendance, compliance, and documentation.
• Work directly with clients to resolve payroll discrepancies, tax concerns, and HR-related questions.
• Assist clients with system navigation, payroll deadlines, and best practices for HR processes.
• Maintain accuracy and integrity of client payroll and HR data.

Client Account Management

• Serve as the main contact for an assigned portfolio of clients.
• Provide proactive communication, updates, and support to ensure client satisfaction.
• Identify opportunities to improve workflows or strengthen client processes.

Administrative & Department Support

• Facilitate new hire orientations and onboarding steps.
• Support special projects, audits, and internal initiatives.
• Organize client documents, files, mailings, and other operational needs.
• Provide general administrative and clerical support as required.

What You Bring

• Attention to detail — accuracy in payroll and HR work is non-negotiable.
• Strong communication and customer service skills.
• Curious and comfortable learning new technology quickly.
• A resourceful problem-solving mindset.
• Ability to manage time effectively and meet strict deadlines.
• Strong organizational skills and a positive, team-oriented attitude.
• Bachelor's degree preferred. Equivalent experience may be considered.
• Office and customer service experience preferred.
• Prior payroll or HRIS experience is a strong plus.

Our Mindsets: How We Work

These guide everything we do with clients and with each other.

Hold the rope - We support each other.

Make a positive impact - Every interaction is an opportunity to elevate someone's day.

Be a resourceful problem solver - We look for solutions, think creatively, and tackle challenges head-on.

Keep on learning - We grow our skills continuously to better serve our clients and improve our processes.

Take ownership - We follow through, stay accountable, and deliver excellence without being asked twice.

Benefits

• 401(k) with company matching
• Health, dental, and vision insurance
• Paid time off & volunteer time off
• Life insurance
• Long-term disability

Schedule

• Monday–Friday
• 8:00am to 5:00pm
• On-site work environment (Baton Rouge)

Ideal Candidate

You are:

• Dependable and consistent
• People-oriented with strong relationship-building skills
• Adaptable and comfortable shifting priorities
• Detail-oriented and process-minded
• Independent yet collaborative