Job Details

Job Description

Key Responsibilities:

• Contact patients and guarantors by phone and mail regarding outstanding account balances, ensuring timely and professional follow-up.
• Work with attorneys and third-party collection agencies to monitor account status, resolve billing issues, and facilitate account resolution.
• Communicate with patients in a courteous, empathetic, and professional manner while confidently securing payment arrangements and resolving account concerns.
• Research and resolve account discrepancies by thinking critically and working independently to identify appropriate solutions.
• Maintain accurate documentation of collection activities and account updates in accordance with company policies and healthcare regulations.
• Collaborate with billing, customer service, and administrative teams to ensure efficient account management and exceptional patient service.
• Uphold patient confidentiality and comply with all applicable HIPAA guidelines and organizational policies.

Qualifications & Skills:

• Strong verbal and written communication skills with the ability to remain professional in challenging situations.
• Excellent customer service and conflict resolution abilities.
• Self-motivated with strong problem-solving skills and the ability to work independently while contributing effectively to a team environment.
• Positive attitude, attention to detail, and commitment to delivering outstanding patient experiences while achieving collection goals.

Job Location

Baton Rouge Clinic - Perkins
7373 Perkins Rd
Baton Rouge, LA 70808

Department

Business Office

Class

Full-Time

Basic Skills Required

Excellent communication and organizational skills

Specific Skills Required

Previous collection experience

Job Requirements

Hiring Requirements

• Drug Testing
• Background Checks
• Baton Rouge Clinic Credit Check

Education Required

High School diploma/GED

Unit of Pay

Hourly

Shift

Monday-Friday; 8am-5pm

Additional Benefits

• Medical Insurance (Company pays 100% of employee only rate.)
• Dental Insurance
• Vision Insurance
• Retirement Plan
• Paid Time Off (PTO)
• 20% discount for selected services rendered at the Clinic

If you need further information, please contact Human Resources at (225) 246-9308.