Job Details

Batcher/DispatcherRequisition ID: 18128 Location: Baton Rouge, LA, US, 70809 Pay Type: Hourly Position type: Full-time / HourlyAmrize is building North America. From bridges and railways to data centers, schools, offices and homes, our solutions are inside the buildings and infrastructure that connect people and advance how we live. And we invite you to come and build with us. As the partner of choice for professional builders, we offer advanced branded solutions from foundation to rooftop. Wherever our customers are, whatever their job, we're ready to deliver. Our 19,000 colleagues work across 1,000 sites supported by an unparalleled distribution network. Infrastructure, commercial and residential, new build, repair and refurbishment: We're in every construction market.We're seeking a Batcher/Dispatcher who's ready to put your skills to work on projects that matter — and build a career with a company that's building North America.About The RoleThe Batcher/Dispatcher schedules and dispatches orders and provides excellent customer service to ensure customer satisfaction, minimize costs, and promote company sales. The incumbent facilitates accurate and timely communication between the plant, field, customers and drivers. Will fill in as Batcher when needed.What You'll Be DoingAct as customer contact for delivery inquiries and coordinate the sales order delivery process. Manage incoming internal and external customer phone calls, exercising judgment within the specification of standard practices. Ensure the customer understands all relevant company policies including will calls, additional products ordered, and driver responsibilities. Inform customers of warnings concerning product hazards, load limits, vehicle weights, and limitations. Schedule workforce (drivers) on a daily basis with the intention of maximizing service and minimizing costs; manage drivers and monitor efficiencies throughout the day. Review next-day orders to ensure are correctly mapped, and have accurate travel times, addresses and delivery instructions. May direct the work of less senior Dispatchers (Dispatcher I) Other duties as assigned. Demonstrate a commitment to communicating, improving and adhering to health, safety and environmental policies in all work environments and areas. Promote a culture of safety and exhibit these behaviors.What We Are Looking ForEducation: High school diploma or equivalent Required Work Experience: 3-5 years Required Computer and Software Skills: Basic experience using computers. Experience using dispatch and trucking software preferred. Additional Requirements: Excellent oral (telephone) communication skills. Bilingual communication skills are a plus. Ability to professionally interact with internal and external customers. Detail-oriented with the ability to handle multiple tasks at one time. Able to prioritize work; strong organizational skills. Ability to keep calm in stressful situations Demonstrate a commitment to communicating, improving and adhering to health, safety and environmental policies in all work environments and areas. Promote a culture of safety and exhibit these behaviors. Successful candidates must adhere to all safety protocols and proper use of Holcim approved Personal Protection Equipment ("PPE"), including but not limited to respirators. Subject to applicable law, employees that are required to wear respirators must be clean shaven where the respirator seal meets the face in order to pass the qualitative and quantitative fit tests.What We OfferCompetitive salary Retirement Savings: Choose from 401(k) pre-tax and/or Roth after-tax savings Medical, Dental, Disability and Life Insurance Holistic Health & Well-being programs Health Savings Accounts (HSAs) & Flexible Spending Accounts (FSAs) for health and dependent care Vision and other Voluntary benefits and discounts Paid time off & paid holidays Paid Parental Leave (maternity & paternity) Educational Assistance Program Dress for your day Amrize is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.