Job Details

Commercial Dispatcher (Remote, U.S.)

Join BGIS Integrated Technical Services (ITS) BGIS ITS is seeking a Commercial Dispatcher to support our service operations team. In this fully remote role, you'll coordinate technician schedules, manage work orders, and serve as a key point of communication between customers, vendors, and field technicians. As part of the global BGIS organization, you'll join a team of 500+ U.S.-based technicians and 7,000+ employees worldwide, supporting more than 320 million square feet of managed facilities. We are committed to delivering exceptional service while investing in employee growth and development.

Compensation & Benefits

• Competitive Hourly Rate: $23/hour ($47,840 annually).
• Paid Time Off: Start with 48 hours, increasing to 168 hours with tenure.
• Paid Holidays: 7 per year (New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, Day after Thanksgiving, Christmas).
• 401(k) Match: 5% employer match to secure your financial future.

• Comprehensive Benefits: Health, life, and disability coverage.
• Corporate Perks: Exclusive discounts through ADP.
• Career Development: Access to technical training and advancement opportunities.
• Relocation Potential: Explore growth opportunities within our global network.
• Positive Workplace: Join a collaborative team that values professionalism and work-life balance.

About the Role

As a Commercial Dispatcher, you'll serve as a key part of our service operations team, coordinating technician schedules, managing work orders, and facilitating clear communication between customers, vendors, and field technicians. Supporting our Hudson, FL office remotely, you'll help ensure timely, high-quality service delivery for commercial clients across the country in a fast-paced, team-oriented environment.

Key Responsibilities

• Coordinate daily dispatch operations and technician scheduling.
• Create and dispatch work orders in accordance with company procedures.
• Monitor service requests to ensure timely completion.
• Communicate with customers, vendors, and field technicians regarding service updates.
• Handle incoming calls and emails professionally and efficiently.
• Create, update, and close work orders as needed.
• Maintain vendor and location information within company systems.
• Follow company policies, procedures, and service standards.
• Support additional operational and administrative tasks as assigned.

Qualifications

• High School Diploma or GED
• Proficiency with Microsoft Office, including Excel.
• Strong organizational, communication, and customer service skills.
• Ability to prioritize tasks and work independently.
• Ability to pass pre-employment background, drug, and driver's license screenings.

• Friday: 5:00 PM - 10:00 PM EST (5 hours)
• Saturday: 8:00 AM - 10:00 PM EST (14 hours)
• Sunday: 8:00 AM - 10:00 PM EST (14 hours)

• Commercial dispatching experience
• Customer service experience
• ServiceTitan experience
• Bilingual (English/Spanish)

Why BGIS ITS?

At BGIS ITS, you'll join a collaborative team that values professionalism, accountability, and continuous improvement. We provide the tools, training, and support needed to help you succeed while creating opportunities for long-term career growth. If you're an organized, service-focused professional looking for a flexible remote opportunity, we'd love to hear from you.