Job Details

Create a guest-obsessed culture that prioritizes the guest experience and delivers on store sales goalsAnticipate staffing needs, create talent plans, and recruit for both long- and short-term needsManage leaders' training completion, check for understanding, and provide continuous education opportunitiesEngage in consistent development conversations with Team LeadersPersonalize recognition and appreciation to reinforce guest service behaviors and promote a positive team- and guest-centric cultureEstablish accountability through clear expectations and performance management, including observing, recognizing, and coaching critical behaviorsUnderstand business reporting and guest insights to troubleshoot and follow up on opportunity areasRespond to negative guest shopping experiences by de-escalating situations and supporting the team in resolving themCreate scheduling plans with Team Leaders based on monthly and weekly workload and guest trafficPlan, manage, and follow up on organizational and operational changeDemonstrate and enforce ethical conduct, safety, and complianceFollow safe and secure training and processes as a key carrierAddress store needs, including emergencies and regulatory visitsPerform other duties based on business needsRequirements 4 year degree or equivalent experienceStrong interpersonal and communication skillsStrong business acumenAbility to manage conflict, lead, and hold others accountableAbility to relate well with and interact with all levels of the organizationStrong cognitive skills, including problem analysis, decision making, financial and quantitative analysisAbility to learn and adapt to current technology needsAbility to manage workload and prioritize tasks independently and with a teamAbility to access all areas of the building to respond to guest or team member issuesAbility to interpret instructions, reports and informationAbility to scan, handle and move merchandise efficiently and safely, frequently lifting or moving merchandise up to 15 pounds and occasionally lifting or moving merchandise up to 40 poundsAbility to accurately handle cash register operations and cash transactionsFlexible work schedule, including nights, weekends and holidaysRegular attendance necessaryCore Competencies Demonstrates strong business acumen and interpersonal skills to create a guest-centric culture while effectively managing team performance and operational changes. Capable of analyzing business reports and guest insights to enhance service delivery and resolve conflicts.Highest-signal resume keywords Guest Experience ManagementTeam LeadershipConflict ResolutionBusiness Reporting AnalysisPerformance ManagementATS Optimization Keywords Hard Skills Financial AnalysisQuantitative AnalysisCash Register OperationsMerchandise HandlingScheduling PlanningSoft Skills Interpersonal SkillsCommunication SkillsProblem SolvingAdaptabilityAccountabilityIndustry Keywords Guest ServiceTalent PlanningOperational ChangeSafety ComplianceTeam Development#J-18808-Ljbffr