Job Details

About This Job

This position is located in Baton Rouge, LA, in the Office of Early Childhood Operations. Join the Louisiana Department of Education (LDOE) and become a critical point of contact for families seeking vital resources! This Administrative Coordinator 2 role is the front-line communication of the Child Care Assistance Program (CCAP), directly impacting access to education and support across the state. This position is ideal for an organized, compassionate, and highly effective communicator who thrives in a fast-paced environment. You'll serve as a core representative on our CCAP Communication and Systems team, using specialized eligibility systems to provide accurate information and resolution to stakeholders. This role offers a unique mix of direct public service and specialized program administration. You'll be instrumental in ensuring families receive timely and correct information about their eligibility for the Child Care Assistance Program, directly contributing to the LDOE's mission to support Louisiana's children and families. Applicants with the following experience are encouraged to apply:

• Ability to manage multiple priorities in a deadline-driven environment
• Excellent written and verbal communication skills

Candidates with the following skills and competencies are encouraged to apply:

• Accepting Direction: The ability to be open and willing to follow guidance or instructions.
• Following Policies and Procedures: The ability to follow, reinforce, adapt, or develop policies and procedures to maintain compliance with federal and state legal requirements, State Civil Service rules, and organizational policies.
• Leveraging Technology: The ability to use digital tools, systems, and emerging technologies to improve efficiency and effectiveness.
• Communicating Effectively: The ability to convey information, ideas, and emotions using structured communication methods that promote understanding and engagement.
• Displaying Professionalism: The ability to uphold workplace standards through consistent conduct, responsible communication, and consideration for others.

Minimum Qualifications

One year of experience in administrative services. EXPERIENCE SUBSTITUTION: Every 15 semester hours earned from an accredited college or university will substitute for six months of the required experience.

Job Specification

The official job specifications for this role, as defined by the State Civil Service, can be found here.

Job Duties and Other Information

Job Duties: As an Administrative Coordinator 2, you'll help create a positive first impression for every person you encounter through email or phone. In this role, you will:

• Receive, research and respond or refer complaints related to the CCAP Household Eligibility program.
• Utilize the available systems to research and provide responses to inquiries related to CCAP eligibility, application status, and general program related questions.
• Work with CCAP Household Eligibility staff to resolve escalated issues received by email.
• Assist CCAP Household Eligibility staff sort, log, and scan mail from stakeholders and the general public.
• Route emails to the appropriate LDOE contact.

Position-Specific Details: Appointment Type: This is a part-time WAE position and is not eligible for benefits or paid holidays and has a limit to the number of hours worked (maximum of 1245 hours) in a 12-month period, beginning with the first day of employment. The hours belong to the employee, and any available hours follow the employee. Work Location: The person hired for this position is expected to regularly report to the Baton Rouge office. Work Schedule: Work hours are Monday -- Friday. Work hours will be determined Compensation: The salary offered will be determined based on qualifications and experience. How To Apply: No Civil Service test score is required in order to be considered for this vacancy. To apply for this vacancy, click on the "Apply" link above and complete an electronic application, which can be used for this vacancy as well as future job opportunities. You may attach a resume; however, only the information listed on the online application will be considered to determine qualification. All education, prior experience, including dates related to education and prior experience MUST be listed in the online application. Resumes WILL NOT be accepted in lieu of completed education and experience sections on your application. Applications may be rejected if incomplete. Note: Applicants are responsible for checking the status of their application to determine where they are in the recruitment process. Further status message information is located under the information section of the Current Job Opportunities page. Contact Information: For further information about this vacancy contact: Louisiana Department of Education – Human Resources PO Box 96064 Baton Rouge, LA 70804 lodejobs@la.gov Louisiana is a State As a Model Employer (SAME) that supports the recruitment, hiring, and retention of individuals with disabilities.

Benefits

Louisiana State Government represents a wide variety of career options and offers an outstanding opportunity to make a difference through public service. With an array of career opportunities in every major metropolitan center and in many rural areas, state employment provides an outstanding option to begin or continue your career. As a state employee, you will earn competitive pay, choose from a variety of benefits, and have access to a great professional development program:

• Insurance Coverage More information can be found at
• Parental Leave – Up to six weeks paid parental leave More information can be found at
• Holidays and Leave – State employees receive the following paid holidays each year:
• New Year's Day
• Martin Luther King, Jr. Day,
• Mardi Gras,
• Good Friday,
• Memorial Day,
• Independence Day,
• Labor Day,
• Veteran's Day,
• Thanksgiving Day and Christmas Day.
• State employees earn sick and annual leave which can be accumulated and saved for future use. Your accrual rate increases as your years of service increase.
• Retirement – State of Louisiana employees are eligible to participate in various retirement systems (based on the type of appointment and agency for which an employee works). These retirement systems provide retirement allowances and other benefits for state officers and employees and their beneficiaries. State retirement systems may include (but are not limited to):
• Louisiana State Employees Retirement System (www.lasersonline.org). LASERS has provided this video to give you more detailed information about their system
• Teacher's Retirement System of Louisiana (www.trsl.org),
• Louisiana School Employees Retirement System (www.lsers.net), among others