Job Details

Job Opportunity with State of Louisiana

The mission of the Louisiana Department of Health is to protect and promote health and to ensure access to medical, preventive, and rehabilitative services for all residents of the State of Louisiana.

Join the Louisiana Department of Health and make a difference in the lives of Louisianans! As part of the Medicaid team, you'll help ensure members and providers receive timely support by managing important correspondence and assisting with Medicaid-related inquiries. If you're organized, responsive, and committed to providing excellent service, apply today and be part of a team that helps connect Louisianans to vital healthcare services!

An ideal candidate should possess the following competencies: Accepting Direction: The ability to be open and willing to follow guidance or instructions. Demonstrating Accountability: The ability to take ownership of actions, behaviors, performance, decisions, and outcomes. Managing Resources: The ability to manage financial, physical, and contractual resources to ensure compliance and maximize business value.

Minimum Qualifications

Three years of experience in administrative services. EXPERIENCE SUBSTITUTION: Every 15 semester hours earned from an accredited college or university will be credited as six months of experience.

Job Specification

The official job specifications for this role, as defined by the State Civil Service, can be found here.

Job Duties and Other Information

Job Duties:

• Sorts, processes, images, files, and archives incoming mail and documents according to established document types and procedures.
• Reviews and routes electronic and hard-copy correspondence to the appropriate member accounts and cases in a timely and accurate manner.
• Processes outgoing correspondence containing confidential information using electronic letter and scanning systems while maintaining strict confidentiality.
• Provides professional and courteous customer service and communicates effectively with colleagues, Medicaid members, and other LDH staff.
• Participates in Medicaid policy training, continuous quality improvement initiatives, outreach efforts, and emergency preparedness or response activities.
• Provides technical assistance and support for special projects within the Correspondence Processing Unit (CPU) and Call Center Unit (CSU).
• Maintains computer hardware and related office technology, including personal computers, servers, network printers, digital copiers, scanners, and fax machines.

Position-Specific Details:

Location: Medical Vendor Administration / Eligibility Field Operations / East Baton Rouge Parish

Appointment Type: Probational, Job appointment (temporary appointment that may last up to 48 months) Promotional or Detail appointment of a classified Medicaid employee.

Cost Center: 305-2050412

Position Number(s): 50660991

No Civil Service test score is required in order to be considered for this vacancy.

To apply for this vacancy, click on the "Apply" link above and complete an electronic application, which can be used for this vacancy as well as future job opportunities. Applicants are responsible for checking the status of their application to determine where they are in the recruitment process.

Further status message information is located under the Information section of the Current Job Opportunities page.

* Information to support your eligibility for the position must be included in the application (i.e., relevant, detailed experience/education). Resumes will not be accepted in lieu of completed education and experience sections. Applications may be rejected if incomplete.

Contact Information:

Paula.Jackson@la.gov

LA Department of Health (LDH)

Division of Human Resources

PO Box 4818

Baton Rouge, LA 70821

225- 342-6477

This organization participates in E-verify, and for more information on E-verify, please contact DHS at 1-888-464-4218.

LDH supports Louisiana's commitment to being a State as a Model Employer (SAME) by promoting the recruitment, hiring, and retention of individuals with disabilities.

Information on Louisiana Works, Louisiana Rehabilitation Services is available here.

LDH is an equal opportunity employer and seeks to recruit a highly productive and diverse workforce and will provide equal employment opportunities to all employees and prospective employees. Employment decisions shall be based strictly on merit and without regard to religious or political beliefs, sex, race, or any other non-merit factor.

Louisiana State Government represents a wide variety of career options and offers an outstanding opportunity to make a difference through public service. With an array of career opportunities in every major metropolitan center and in many rural areas, state employment provides an outstanding option to begin or continue your career. As a state employee, you will earn competitive pay, choose from a variety of benefits, and have access to a great professional development program:

• Insurance Coverage More information can be found at
• Parental Leave – Up to six weeks paid parental leave More information can be found at
• Holidays and Leave – State employees receive the following paid holidays each year:
• New Year's Day
• Martin Luther King, Jr. Day,
• Mardi Gras,
• Good Friday,
• Memorial Day,
• Independence Day,
• Labor Day,
• Veteran's Day,
• Thanksgiving Day and Christmas Day.
• Retirement – State of Louisiana employees are eligible to participate in various retirement systems (based on the type of appointment and agency for which an employee works). These retirement systems provide retirement allowances and other benefits for state officers and employees and their beneficiaries. State retirement systems may include (but are not limited to):
• Louisiana State Employees Retirement System (www.lasersonline.org)
• Teacher's Retirement System of Louisiana (www.trsl.org)
• Louisiana School Employees Retirement System (www.lsers.net), among others