Job Details

Job TitleCustomer Service SupervisorJob DescriptionCustomer ServiceCommunicates effectively with customersResponds to customer issues and/or concernsPerform routine quality/service rounds to unitsPays attention to detail that assures patients, visitors and employees have a quality experience in our facilityDemonstrates commitment to achieving superior customer satisfaction through quality of work, communication, problem solving, initiative, flexibility and adaptability and attitudeGreets customers in a friendly mannerWorks well with others by recognizing the value of our diverse workforce and remains open to new view points, ideas and talentsUnderstands the importance of a positive attitude and recognizes that our customers have a sense of urgencySupervisionConsistently demonstrates the ability to assess a situation, consider alternatives and choose the appropriate course of action. Shows good judgment through complete knowledgeInventory Logistics/Materials ManagementResponsible for assess inventory workflow and throughput and implement change when necessaryAnalyze and review inventory reports routinely to identify trends and department area needsEnsures each area of Materials Management complies with supply chain and industry standards. Oversee capital asset tagging processOversees the recall of supplies when special warnings have been issued by Manufacturer or Risk ManagementOversees annual inventory of hospital suppliesObserves and adheres to all departmental and hospital policies and procedures, and follows all safety, quality and infection control standardsAttends FMOL and hospital meetings as required. Oversees incoming request for the dispensation of supplies and equipment in an effort to ensure information accuracy and proper assessment of nursing unit needsSelects, trains, orients and assigns departmental staff members in manner that ensures efficient operations and complies with relevant regulations governing the employment process. Implements and monitors departmental work schedules and duty assignments and oversees departmental staffing levelsImplements a perpetual inventory control systems, establishes minimum and maximum unit for each stock item and reorders when necessary in an effort to ensure prudent departmental and hospital managementRecommends stocking levels to hospital department management for supplies located in their respective departmentsEnsures proper levels of equipment are available in the hospital for the care of patients within our organizationAssists in recommending, developing and coordinating the implementation of policies and procedures for all FMOL subsidiaries and reviews the utilization and application of those proceduresAssist staff in resolving supply shortages in an effort to prevent patient care issuesAudit transactions and processes within the Materials Management department to ensure proper management of hospital assetsOversees the performance of cycle counts to ensure accurate on-hand quantitiesOversees the performance of stock rotation to prevent product expirationOversees the process that product request are accurately picked, received and delivered to the correct locationOther Duties as AssignedCompletes assigned projectsActive involvement and oversight of performance improvement initiativesQualifications6 years related experience (Bachelors degree qualifies as 4 years experience)High School DiplomaAbout UsFMOL Health is a leading health care innovator in Louisiana and Mississippi. We bring together outstanding clinicians, the most advanced technology and leading research to ensure that our patients receive the highest quality and safest care possible. This commitment is grounded in a history that is more than 100 years old, but reflected today by our strategic vision of transforming healthcare through superior performance and excellent patient care. In the last fiscal year, FMOL Health had: 1,747 Licensed Beds 65,322 Discharges 44,592 OR Procedures 10,827 Full Time Employees 331,360 Inpatient Days 1,915 Active Medical Staff 229,296 Emergency Visits As a nonprofit, mission-focused Catholic healthcare ministry, we give special attention to our citizens who are most in need. During the most recent fiscal year, we provided more than $39 million in unreimbursed care and community support to the underprivileged. Our health system is one of the largest in Louisiana, with hospitals, clinics and physicians located throughout Louisiana and in Mississippi. In fact, we provide care to almost half of Louisiana's citizens, and serve in Mississippi's largest metropolitan area. Because of our size and the partnerships we have with other local organizations, we are able to pool our resources and share cost and service efficiencies and learn from each other, thereby accelerating our ability to improve care and solve challenges. Since our founding in Monroe, Louisiana in 1911, we have been blessed by the guidance of the Franciscan Sisters. Through their guidance and steadfast example, we have committed to assure that we perpetuate their healing ministry for another hundred years. It is a noble purpose we strive to fulfill every day. Headquartered in Baton Rouge, Louisiana, we serve patients across Louisiana and Mississippi through a network of hospitals, clinics, physicians, elderly housing and integrated information system. Our health system has partnered with the State of Louisiana as it transforms its healthcare delivery system. The partnership includes inpatient acute care and primary care delivery in Baton Rouge and Bogalusa. Following in the footsteps of our founders, the Franciscan Missionaries of Our Lady, our team members and physicians are called to provide high quality care and compassion to all people, especially those most in need. As we look to the future of our healthcare ministry, we chart our course by "going where we are called."