Job Details

Tecovas is passionate about offering an incredible customer experience for first‑time boot buyers and western enthusiasts alike! We're looking for a talented Full‑Time Assistant Store Manager who will contribute to a profitable and customer‑centric environment through team development and management of our total store operations. The role supports product flow and applies merchant and customer service skills to curate a compelling in‑store experience.ResponsibilitiesCustomer Experience:Cultivate an environment of genuine customer connection.Demonstrate extraordinary service and act as a brand ambassador reflecting company values.Facilitate an energized pace, positive service environment and team development.Deliver high‑quality product services with attention to detail—such as branding, debossing, boot stretching, brim shaping, and boot shines—to ensure a premium customer experience.Understand an omni‑channel business and implement processes and tools to better serve the customer.Leadership & Team Management:Support the Store Manager in recruiting, hiring, and retaining top talent.Support development of a succession strategy.Foster a culture of strong communication and teamwork to balance operational, visual, and customer priorities.Provide real‑time feedback, coaching, and training to team members, escalating issues as needed.Training & Development:Deliver world‑class, in‑person training (in conjunction with e‑learning) to all new team members.Ensure timely completion of new hire training paths.Meet regularly with the Tecovas HQ Retail Training team or field leaders to check on team progress.Suggest improvements or new programs related to retail training.Ensure compliance of all training activities with established policies and best practices.Work closely with store leadership to prepare, plan, schedule, and execute new hire training.Facilitate ongoing training in store locations, including training for new products and services.Attend regular training meetings to ensure understanding of necessary information.Visual Merchandising:Plan, set, and execute visual directives on time.Submit store photos as requested and incorporate feedback.Participate in visual training calls with HQ partners to support new product launches.Partner with store leadership to uphold VM standards and complete replenishment tasks.Support store presentation through sell‑through and markdown cycles.Maintain in‑store marketing elements and accurate presentation of store collateral.Ensure schedule reflects visual set times for product launches.Partner with store leaders for new hire visual training.Oversee sales floor and windows to ensure proper lighting, cleanliness, and maintenance of displays.Business Operations:Uphold and ensure compliance with shipment, transfer, and restock standards.Adhere to and develop awareness around internal and external loss‑prevention procedures.Set clear objectives and expectations to drive a consistent store experience and maintain operational and visual standards.Encourage and demonstrate adaptability to positively influence change and enable the team to execute a shared vision.Qualifications3+ years of retail management experience.Exceptional leadership, selling, and customer service skills.Strong merchant skills and a history of delivering financial results.Proven record of hiring and developing great talent.Experience in coaching, counseling, and conflict resolution.Utmost character, honesty, and transparency.RequirementsHigh school diploma required (college degree preferred).Must be at least 18 years of age.Must be able to stand, walk, reach overhead, bend, squat, and kneel for extended periods.Ability to deliver excellent customer service while implementing loss‑prevention practices.Able to lift up to 30 lbs regularly and perform store maintenance tasks.Must have reliable transportation to and from the work location.Must be available to work 40 hours per week, including weekends (Friday, Saturday, Sunday), evenings, and holidays as needed.BenefitsHealth insurance covering 79–90% of your premium, and 100% coverage for dental and vision for your family/dependents.Free boots.Hourly rate: $25–$27 per hour, with actual compensation based on candidate skills, qualifications, and experience.About UsBased in Austin, TX, Tecovas brings the spirit of the West to the modern consumer. We handcraft western footwear, workwear, apparel, and accessories and have grown rapidly since our founding in 2015, serving customers through Tecovas.com and Tecovas stores nationwide.Equal OpportunityWe are an Equal Opportunity Employer and encourage all qualified individuals to apply. Information collected during the application process is subject to our privacy policy. Offers of employment may be conditional pending completion of standard onboarding procedures.#J-18808-Ljbffr