Job Details

Bistro Attendant

The Bistro Attendant is responsible for delivering an exceptional dining experience by providing friendly, efficient service while preparing and serving food and beverages in the hotel's bistro or food outlet. This role assists guests throughout their dining experience, prepares menu items and specialty beverages, operates the point-of-sale (POS) system, maintains cleanliness, and supports daily food and beverage operations.

Essential Duties and Responsibilities

The following is a representative list of duties and is not exhaustive. Other duties may be assigned.

Guest Service

• Welcome guests in a friendly, professional manner and provide exceptional customer service throughout their dining experience.
• Take food and beverage orders accurately and enter orders into the point-of-sale (POS) system.
• Answer questions about menu offerings, ingredients, and daily specials while making recommendations to enhance the guest experience.
• Deliver food and beverages promptly while ensuring presentation and quality standards are met.
• Address guest concerns promptly and professionally, escalating issues when appropriate.

Food and Beverage Preparation

• Prepare and serve menu items including sandwiches, salads, pizza, grilled items, breakfast offerings, coffee, and other beverages according to standardized recipes and brand standards.
• Assist with food preparation for banquets, meetings, and special events as assigned.
• Monitor food quality, freshness, and presentation throughout service.

Restaurant Operations

• Complete opening and closing duties, including setting up and breaking down workstations, stocking supplies, and preparing equipment for service.
• Process guest payments accurately while following cash handling and property audit procedures.
• Bus, clean, sanitize, and reset dining tables to maintain a clean and welcoming dining environment.
• Restock food, beverages, paper products, condiments, and other supplies throughout each shift.

Safety, Sanitation, and Compliance

• Maintain a clean, organized, and sanitary work area by following "Clean As You Go" practices.
• Follow all food safety, sanitation, and health department regulations.
• Safely operate food preparation equipment, beverage machines, and kitchen appliances.

What You Bring

Required:

• Basic knowledge of food preparation, customer service, and cash handling practices.
• Ability to operate or learn a point-of-sale (POS) system.
• Must possess or obtain any required Food Handler or alcohol service certifications in accordance with state or local regulations.
• Ability to communicate effectively with guests, team members, and supervisors.

Preferred:

• Previous hotel or hospitality food and beverage experience.
• Experience with hospitality POS systems such as MICROS or similar platforms.

Work Environment and Physical Requirements

• This position is based on property in Baton Rouge, LA.
• Must be available to work a flexible schedule, including early mornings, evenings, weekends, holidays, and special events as business needs require.
• Ability to stand and walk for extended periods throughout the shift.
• Frequently lift, carry, push, and pull food products, beverage supplies, trays, and equipment weighing up to 50 pounds.
• Frequently bend, stoop, kneel, reach overhead, twist, and perform repetitive hand and wrist movements while preparing food and beverages.
• Ability to safely operate commercial kitchen equipment, beverage dispensers, and point-of-sale (POS) systems.
• Regular exposure to hot surfaces, refrigerated storage areas, cleaning chemicals, food preparation equipment, and moderate noise levels in a restaurant environment.

Compensation and Benefits

Compensation: PAH Management offers a competitive base salary/pay commensurate with experience.

Benefits include:

• Medical, Dental, and Vision Insurance
• Short-Term and Long-Term Disability
• 401(k) Retirement Plan
• Term Life and AD&D Insurance
• Employee Incentive Program
• Voluntary Life Insurance (self, spouse, and child)
• Hotel Stay Perks (Marriott and Hilton programs)
• Accident, Critical Illness, and Hospital Indemnity Insurance
• Educational Reimbursement
• Paid Time Off
• Manager in Training Program (where applicable)

About PAH

PAH Management is a Dallas-based hotel ownership and management company operating a portfolio of select-service properties across multiple states under Marriott and Hilton brands. We are dedicated to developing a culture that places associates first while becoming America's preferred hotel management company.

Equal Opportunity EmployerPhoenix American Hospitality Management, LLC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by applicable law.