Job Details

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Job Posting Title:
Laboratory and Diagnostic Imaging Patient Access Coordinator

Position Type:
Professional / Unclassified

Department:
LSUAM AA - SA - H&WB - SHC - MAS - Laboratory (Suzanne Elizabeth Mouch (00009166))

Work Location:
Student Health Center (C&l Infirmary) Building

Pay Grade:

Job Description:

The Laboratory and Diagnostic Imaging Coordinator is a member of the multi-displinary team at the Student Health Center(SHC) in the Medical Clinics, including general medicine, gynecology, and specialty care. This position coordinates immunization management and compliance and laboratory and diagnostic imaging test processing functions. The Coordinator is responsible for accurate documentation and billing, complex report generation, and quality improvement functions. Should have a deep appreciation for a collaborative care model, partnering with all areas of the SHC, and be committed to advancing the divisional priorities of commitment to quality, communicating a sense of home, designing with everyone in mind, and cultivating a working relationship with Our Lady of the Lake Health.

JOB RESPONSIBILITIES:

Direct Student Support - 40%

Checks in patients for lab and imaging services and initiates patient tracking in Epic following established policies and procedures. Reviews immunization status and issues related communication to support compliance with university and state requirements. Enters immunization records received from students. Provides guidance to student staff assigned to the lab/immunization area. Manages incoming communication from fax, phone, email, and the Patient Portal promptly and appropriately. Maintains accurate insurance eligibility by verifying information at each patient encounter.

Quality Control and Customer Care - 30%

Greets and directs patients and visitors in a friendly, prompt, and helpful manner. Supports a positive patient experience by providing excellent customer service and clear communication. Maintains patient confidentiality and a working knowledge of all relevant policies, including HIPAA and eligibility requirements. Manages inbound and outbound calls in a warm, professional manner and accurately relays messages. Uses spreadsheets, Epic, the electronic clinic management system, the university mainframe, and other software systems to generate reports that support immunization compliance, management, and quality improvement efforts.

Resource Oversight - 25%

Collects self-pay balances owed and accurately records credit card transactions. Reconciles individual daily receipts and money collected with end-of-day reports to confirm balances and reports discrepancies to management, when applicable. Identifies opportunities for process improvement and communicates recommendations appropriately. Investigates clinic management system errors and works with laboratory leadership and the information technology team to develop solutions. Audits information for accuracy and completeness.

Other Duties as Assigned - 5%

Other duties as assigned by the Executive Director, Medical Director, and direct supervisor. This includes but is not limited to efforts that support broad division/institution efforts including engaging in in-service opportunities for the division, and other special projects.

MINIMUM QUALIFICATIONS:

• Bachelor's degree
• Some experience in general administrative and clerical procedures.
• LSU values skills, experience, and expertise. Candidates who have relevant experience in key job responsibilities are encouraged to apply- a degree is not required as long as the candidate meets the required years of experience specified in the job description.

PREFERRED QUALIFICATIONS:

• Bachelor's degree
• Two years of health care office experience.
• Working knowledge of an electronic clinic management/health record, healthcare and insurance terminology and procedures.

ADDITIONAL REQUIREMENTS/EXPECTATIONS:

Due to the nature of the position and/or position responsibilities, this position shall be subject to drug/alcohol testing in accordance with University Policy Statement 67.

This position has access to/directly handles cash. Financial history/credit check required per FASOP HR-04.

In accordance with University Policy Statement 18, this position is considered essential and may be required to report or stay on campus in the event of an emergency or closure.

May be required to work occasional nights and weekends.

Additional Job Description:

Special Instructions:
Requested application materials include a letter of interest or cover letter; resume or curriculum vitae; and the names, telephone numbers, and e-mail addresses of at least three professional references. For questions or concerns regarding the status of your application or salary ranges, please contact Kelsi Taylor at 225-578-2308.

Skills Needed:
Active Listening, Adaptability, Confidentiality, Customer Service, Data Entry, Detail-Oriented, Task Organization, Time Management

Preferred Skills:

Posting Date:
July 6, 2026

Closing Date (Open Until Filled if No Date Specified):
November 3, 2026

Additional Position Information:

Background Check - An offer of employment is contingent on a satisfactory pre-employment background check.

Benefits - LSU offers outstanding benefits to eligible employees and their dependents including health, life, dental, and vision insurance; flexible spending accounts; retirement options; various leave options; paid holidays; wellness benefits; tuition exemption for qualified positions; training and development opportunities; employee discounts; and more!

Positions approved to work outside the State of Louisiana shall be employed through Louisiana State University's partner, nextSource Workforce Solutions, for Employer of Record Services including but not limited to employment, benefits, payroll, and tax compliance. Positions employed through Employer of Record Services will be offered benefits and retirement as applicable through their provider and will not be eligible for State of Louisiana benefits and retirement.

Essential Position (Y/N):

LSU is an Equal Opportunity Employer.

All candidates must have valid U.S. work authorization at the time of hire and maintain that valid work authorization throughout employment. Changes in laws, regulations, or government policies may impact the university's ability to employ individuals in certain positions.

HCM Contact Information:

For questions or concerns related to updating your application with attachments (e.g., resumes, RS:17 documents), date of birth, or reactivating applications, please contact the LSU Human Resources Management Office at 225-578-8200 or email HR@lsu.edu. For questions or concerns regarding the status of your application or salary ranges, please contact the department using the information provided in the Special Instructions section of this job posting.