Job Details

Director Of Lifecycle Services & Training

Do you think like a strategist, an analyst, or a builder? Do you reflect on what the most satisfying insight you've ever uncovered in a sales environment isand what changed because of it? Do you feel energized with the thought of redesigning a plan to improve long-term customer value instead of short-term revenue? The Director of Lifecycle Services & Training is your next opportunity! This is a strategic leadership position responsible for the growth, profitability, and operational excellence of the after-market service business and customer education programs across the Americas. This role focuses on transitioning the business from a transactional product-sale model to a recurring, service-led partnership that maximizes the total cost of ownership (TCO) for customers.

In this role, your responsibilities will be:

• Develop and execute the Americas "Lifecycle" roadmap, focusing on installed base (IB) penetration, maintenance contracts, and digital service adoption.
• Drive P&L performance for the services division, ensuring aggressive revenue growth and margin expansion.
• Identify market trends to pivot service offerings toward predictive maintenance and high-value consulting.
• Standardize service delivery protocols (e.g., Turnarounds, Outages, and Shutdowns) to ensure consistent customer experiences.
• Collaborate with Product Management to integrate "Serviceability" into the product development lifecycle.
• Manage the regional spare parts strategy and logistics network to ensure rapid response times.
• Partner with regional sales vice presidents to embed service contracts into new capital project (CAPEX) proposals.
• Lead the "Service Sales" team in identifying and converting unattached installed bases into active service agreements.
• Support channel partners in developing their own service capabilities to extend the brand's reach.
• Oversee the regional training centers and digital learning platforms for both internal technicians and external channel partners.
• Design curriculum focused on technical proficiency, safety compliance, and advanced diagnostic capabilities.
• Establish "Certification Centers of Excellence" to standardize service quality across all North American territories.

Who you are:

You proactively develop relationships with a wide variety of people. You use customer insights to drive and guide the development of new offerings. You serves as a strategic partner to build, grow, and maintain profitable and long-lasting relationships with key accounts. You enjoy the challenge of unfamiliar tasks. You enjoy multi-tasking; applies knowledge of the organization to advance multiple objectives. You keep the end in sight; puts in extra effort to meet deadlines.

For this role, you will need:

• Bachelor's Degree Engineering, Business, or a related technical field
• 7+ years of experience of lifecycle service management; previous experience as an STO Manager, Field Service Manager, working with industrial automation, flow control, or in the petrochemical industry
• 5+ years in a senior leadership role overseeing after-market services
• Must be able to travel domestically and internationally, up to 60%
• Legal authorization to work in the US - visa sponsorship will not be provided

Preferred qualifications that set you apart:

• Master's degree in Engineering, Business, or a related technical field
• Proven track record of managing a multi-million-dollar P&L and driving year-over-year growth in service revenue.
• Ability to modernize traditional service models through digital transformation (IoT, remote monitoring, and asset management software)

Our culture & commitment to you:

• At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectivesbecause we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results.