Job Details

Job Summary

The Epic RCM and Patient Access Application Director leads the strategic execution, oversight, enhancement, implementation and optimization for all revenue cycle area application components (Patient Access, Authorizations, HIM, Professional Billing, & Hospital Billing). This Director will be responsible for providing day-to-day direction and support to staff, liaise between Leadership, IS and hospital staff, develop plans, gather project scope requirements, design and technical documents, implementation planning, information management, coordinate with vendors, support the department and/or staff training, and programs to meet the goals, objectives, and needs of the organization. The Director is responsible for translating the mission, strategic goals, and program priorities of the organization into department operations. The Director will have oversight over billing, patient, and HIM application managers and staff. The Director must have a passion for change and identifying better ways to do things. The Director must be an effective communicator and independent worker who will be an industry leader in changing how healthcare technology is configured, delivered, and supported.

Job Responsibilities

• Lead the strategic execution, oversight, enhancement, implementation, and optimization of all non-clinical components of Epic revenue cycle applications including HB, PB, HIM, Cadence, Prelude, and ADT
• Proactively communicate status of key activities, risks, and issues to the project manager as needed
• Maintain scope, schedule, and quality of the project of all clinical applications
• Work closely with the CIO, Executive Director, project directors, and project managers to coordinate build/update activities
• Ensure that the revenue cycle community is engaged in the build and maintenance of EHR activities
• Advise and coach team members by providing guidance on issues, key success factors of the project, and lessons learned
• Share with team members the positive effects of innovation and system capabilities
• Manage the project from an organizational perspective while attending to detailed tasks
• Identify and troubleshoot issues
• Guide workflow design, build and testing the system, and analyze other technical issues associated with Epic Foundation and ancillary system software
• Serve as a liaison between organizational needs and IS staff
• Maintain regular communication with Epic representatives, including participating in weekly project team meetings
• Work with Epic representatives, your organization's business community, and end users to ensure the system meets the organization's business needs in regards to the project deliverables and timeline
• Coordinate and collaborate with administrative teams, business leaders, information technology, financial services, and quality/regulatory/risk management among others in developing and configuring technology that assists users and clinicians in their delivery of care
• Develop an understanding of operational needs to set the direction for the organization's workflows
• Participate in training and work with end users
• Review the status of projects and issues on an ongoing basis with leadership
• Hold weekly communications with team members to discuss the status of deliverables, shared issues, end‑user concerns, budget, and upcoming milestones
• Own integrated efforts that span multiple applications such as BCA, Cutover, Meditech Financial applications
• Assist with the IS budgeting process including operational and capital budgets

Job Qualifications

• Bachelor's degree from an accredited college or university is required, preferably in computer science, finance, or related field; master's degree preferred in computer science or related field
• Revenue cycle management, HIM, and/or billing experience as a supervisor or manager in a hospital, academic medical center, or healthcare setting
• Prior Epic system experience and/or certifications highly preferred
• Prior experience with technical support and patient health information security management around the electronic medical record health systems
• Documented success in addressing business needs with information management solutions and practices and leading the design, development, deployment, and support of clinical information systems
• Proven ability to organize and effectively manage a complex, cross‑segment business change initiative
• Demonstrated leadership ability and interpersonal effectiveness required to work collaboratively with multiple disciplines, e.g., physicians, administrative, external agencies and vendors
• Critical thinking, problem solving and negotiation skills
• Solid experience in understanding clinical workflow
• Organizational skills, alongside attention to detail, and the ability to achieve deadlines in a complex, dynamic environment
• Ability to direct, educate and manage the hospital clinicians and staff

Compensation

Compensation commensurate with experience.

Contact

Email: hrjobs@womans.org