Job Details

Overview As a Technical Support Engineer, you will deliver technical solutions and support to help drive success for our customers. You'll collaborate with consultants and project teams to resolve complex challenges while serving as a trusted customer advisor. We're seeking a problem solver who can combine strong programming skills, empathy, and excellent communication to help businesses thrive. The ideal candidate understands business processes and can effectively translate technical solutions for various audiences.Responsibilities Own and resolve support tickets (customer-reported problems and bugs) for Odoo tools and servicesInvestigate technical issues by identifying root causes, describing symptoms, quantifying scope, and proposing both short-term fixes and long-term solutionsCollaborate with cross-functional teams to resolve customer and partner technical challengesServe as a technical advisor to customers and partners, effectively communicating product value to both technical and non-technical audiencesDocument resolved issues and implement solutions across customer environments to enhance knowledge sharing and continuous improvementMust Have Bachelor's degree in Computer Science, Engineering, or related fieldKnowledge of ERP systems (CRM, Accounting, Inventory, POS)Strong problem-solving skills with the ability to translate technical concepts for diverse audiencesEffective communication and collaboration skills with team members, partners, and customers#J-18808-Ljbffr