Job Details

Description

Responsibilities:

• Regularly participate in departmental and company meetings and trainings.
• Strive to exceed guest expectations by delivering outstanding customer service.
• Greets on arrival and regards on departure to Guests visiting in a warm and inviting manner.
• Must adhere to all Standard Operating Procedures (SOPs).
• Greet internal and external guests in a warm tone and smile, with eye contact. Present and maintain a professional appearance and attitude.
• Must be detail oriented and focused on the guest's overall experience.
• Maintains confidentiality and security of company and guest information.
• Strong telemarketing skills and willing to make cold calls to potential and existing guests.
• Interacts and speaks with guests to maintain great guest relations and provide opportunities for loyalty to occur.
• Display excellent interpersonal skills in regard to working with diverse people and levels of authority.
• Multi-task to ensure tasks are completed accurately and in a timely manner, with minimal supervision, and show a sense of urgency no matter what the business volume.
• Communicate effectively with all internal and external guests while showing dignity, kindness, and respect to guests and Team Members.
• Ensure all departmental documents are accurate, legible and complete.
• Learn and implement all rules, laws, regulations, Internal Controls, and policies pertaining to the Player Development department.
• Must be able to apply knowledge gained from training, education and work experience.
• Must be friendly and courteous at all times.
• Must be able to apply customer service standards as directed
• Able to satisfactorily complete assignable work requested by the Shift Manager

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Target Salary Range:
45,000-50,000 USD Yearly Salary

Qualifications
Experience Must be at least 21 years of age (preferred)
1-year previous work experience within Casino guest services, preferred. (preferred)
Able to effectively communicate in English via verbal and written. (preferred)
Ability to work nights, weekends, and holidays. (preferred)
Strong organizational and time management skills. (preferred)
Must be detail oriented. (preferred)
Must work in a fast paced, stressful environment while being calm, and collected. (preferred)
Must be able to obtain and maintain a Louisiana Gaming License. (preferred)

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Required

Preferred

Job Industries

• Other