Job Details

United StatesSuitability/Public TrustFully remoteProject/Program ManagementOverviewGovCIO is currently hiring for a User Experience (UX) Lead to support a large Department of Veterans Affairs (VA) digital product portfolio. This role will provide program-wide leadership for UX strategy, standards, and enablement, helping strengthen user-centered practices across product teams and improve the usability, adoption, and effectiveness of digital products supporting Veterans and clinical users.The UX Lead will serve as a central enablement function across the program, partnering with Product Managers, UI Designers, Human-Centered Design (HCD) teams, engineers, and government stakeholders to integrate UX earlier in the software development lifecycle, mature usability validation practices, and strengthen User Acceptance Testing (UAT) approaches. This position is fully remote located within the continental United States.ResponsibilitiesEstablish and govern UX standards, practices, and approaches across the program to promote consistency and scalable supportServe as an enablement function across product teams, advising on user-centered methods throughout the software development lifecycleDefine lightweight approaches for user touchpoints, usability feedback, and iterative design validation early in the SDLCPartner with HCD teams to translate user insights and evaluation feedback into actionable product and design guidanceGuide UAT design toward user-centered validation, including task-based scenarios and effective evaluation methodsCoach and mentor Product Managers and UI Designers in UX methods, usability principles, and user-informed decision-makingAdvise where UX expertise is most needed based on complexity, user impact, and portfolio prioritiesSupport product teams in identifying usability risks, synthesizing findings, and recommending improvementsContribute to accessibility, usability, and experience quality practices across the programSupport executive briefings and strategic recommendations related to user experience, adoption, and product improvementCollaborate with program leadership to strengthen repeatable, flexible UX approaches proportionate to change complexity and user impactQualificationsRequired Skills and ExperienceBachelor's degree in Design, Human Factors, Psychology, Information Science, Computer Science, Product Design, or related field (or equivalent experience)8+ years of relevant UX, product design, service design, or related experienceExperience establishing UX standards or leading UX practices across multiple teams or productsExperience conducting or advising on usability testing, workflow validation, and user-centered evaluation methodsExperience influencing product outcomes through partnership with product management, engineering, design, and stakeholdersStrong facilitation, mentoring, and communication skillsExperience synthesizing qualitative and quantitative user feedback into actionable recommendationsPreferred Skills and ExperienceExperience supporting federal health, government digital services, or regulated environmentsExperience supporting enterprise or portfolio-level UX governance or similar functionsFamiliarity with accessibility standards and inclusive design principlesExperience supporting UAT strategy or release validation activitiesExperience working alongside HCD practitioners and multidisciplinary product teamsKnowledge of or experience supporting clinical workflows, healthcare operations, or digital health productsExperience supporting the Department of Veterans Affairs, including familiarity with VA systems, products, or user environments strongly preferredClearance RequiredAbility to obtain and maintain a Suitability/Public Trust clearance.SalaryUSD $140,000.00 - USD $160,000.00 /Yr.We are an Equal Opportunity EmployerAll qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran. EOE, including disability/vets.J-18808-Ljbffr