Job Details

Lead Relationship Management (Remote-Eligible) Responsible for building and maintaining a portfolio of key relationships with external and internal account stakeholders to drive business growth. Works cross functionally to meet business objectives such as new revenue generation, capability deployment, or marketing program development. Actively manages and escalates risk and customer-impacting complaints or issues within the day-to-day role to management.Responsibilities Strategically partner internally and externally to identify new or additional business opportunities within existing high value accounts; maintain and grow relationships to attain new business opportunities and improve client experience.Ensure that risk is being mitigated as needed throughout the portfolio.Proactively address client inquiries and problem solve to resolve opportunities or issues. Negotiate contract agreements while ensuring compliance with new processes and business practices.Serve as trusted advisor between Discover and their portfolio of accounts by maintaining relationships with key decision-makers across all divisions of the assigned partner.Advise network participants of operational initiatives, new products/services/pricing or marketing program opportunities to ensure adoption.Provide voice of industry into products, marketing and operations by analyzing trends that may impact client engagement and work with internal stakeholders to develop tactics to improve Discover's position.Work closely with Compliance, Legal, and Due Diligence to ensure proposals and contracts are effectively and accurately produced.Basic Qualifications Bachelor's degree or military experienceAt least 6 years of payments industry experience within financial servicesPreferred Qualifications 8+ years of payments industry experience within financial servicesExperience influencing key stakeholders, executive level clients or internal business partnersAbility to maintain high productivity levels while navigating shifting prioritiesCapital One is open to hiring a Remote Employee for this opportunity.Capital One will not sponsor a new applicant for employment authorization for this position.Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.#J-18808-Ljbffr