Job Details

Customer Service Associate

Come join The UPS Store family as a Customer Service Associate. We are a family owned and operated franchise looking to add amazing part-time and full-time associates to our team. As an Associate, you will be primarily focused on customer service and being a responsible, hard-working, integral contributor to your team. If you like working in a fast-paced environment with a variety of people where there is always something to do, this could be a good fit for you. This job will require you to be on your feet for most of your shift and you will be interacting with customers the entire time and assisting them with a variety of needs.

Common tasks that you may do on a typical shift may include:

• Assisting customers with Amazon Returns
• Creating new shipments (UPS, USPS) for customers
• Packing a variety of items in preparation for shipment
• Printing, Copying, Scanning, Faxing misc documents
• Coil Binding, Laminating
• Receiving and sorting mail and parcels
• Reading and responding to emails
• Assisting Customers with Tracking and Locating packages
• Answering incoming phone calls
• Lifting and moving incoming parcels and items

Store hours are Monday to Friday 8 AM to 6:30 PM and Saturdays 9 AM to 4 PM. We are closed on Sundays! We are looking for staff that can work morning, afternoon and closing shifts. Saturday shifts will be required. This is a great place to work - you will be part of a small team (typically 2-3 people working at a time) and you can have still have a life in the evenings! Saturdays are scheduled on a rotation.

Basic Qualifications for this Position:

• Ability to lift 40 lbs
• Working on your feet, walking, bending, lifting for most of your shift
• Basic Computer Skills
• Good Querty keyboard typing skills
• Comfortable interacting with Customers and complete strangers
• Willing to Learn and be Teachable
• Willing to commit for at least 6 months of employment
• Good communication skills
• Comfortable working independently once trained

Paid Training is provided with web-based modules and on-the-job shadowing. A typical new hire will be trained on required tasks and feel comfortable with this position after about 100 hours.

Work Location: In person

Job Types: Full-time, Part-time

Pay: $12.00 - $15.00 per hour

Benefits:

• Employee discount
• Paid Training