Job Details

Job SummaryThe Assistant Store Director supports the Store Director in overseeing daily store operations, driving sales and financial performance, and leading teams to deliver an exceptional customer experience. This role serves as a key leadership partner, helping ensure operational excellence, talent development, and consistent execution of company standards.Key Responsibilities Leadership & Team Development* Assist the Store Director in leading, coaching, and developing department managers and store teams.* Support performance management, coaching, recognition, and corrective action processes.* Promote a culture of accountability, engagement, and continuous improvement.* Help ensure appropriate staffing, training, and succession planning across departments.* Lead store operations in the Store Director's absence as required.Store Operations* Support daily store operations to ensure efficiency, safety, and compliance with company standards.* Ensure adherence to company policies, labor guidelines, safety requirements, and regulatory compliance.* Partner with department managers to maintain strong in‑stock conditions, cleanliness, and execution.* Assist with scheduling, labor planning, and productivity management.* Support shrink reduction initiatives and asset protection practices.Customer Experience* Reinforce a customer‑first culture by modeling service expectations.* Assist in resolving escalated customer concerns in a professional and timely manner.* Monitor service performance and support teams in improving customer satisfaction.Financial & Business Performance* Support the Store Director in achieving sales, margin, and expense targets.* Analyze operational and financial reports to identify trends and opportunities.* Assist with labor management, cost control, and sales‑driving initiatives.* Help execute merchandising, pricing, and promotional programs consistently.Collaboration & Communication* Serve as a liaison between store teams and support departments (HR, Operations, Merchandising, LP).* Communicate expectations clearly to department leadership and associates.* Support change management efforts, pilots, and company initiatives.Qualifications* Prior leadership experience in retail, grocery, or store operations.* Demonstrated ability to lead teams and support multi‑department operations.* Strong communication, organizational, and problem‑solving skills.* Ability to analyze performance metrics and support business decision‑making.* Flexible availability, including evenings, weekends, and holidays.* Proficiency with store systems, reporting tools, and operational processes.Physical & Work Environment Requirements* Ability to stand and walk for extended periods.* Ability to lift, push, pull, and move up to company‑defined weight limits.* Ability to work in varied store environments, including cold and warm areas.