Job Details

Mitigation/Restoration Supervisor

The Mitigation/Restoration Supervisor at ServiceMaster Restoration is responsible for overseeing and coordinating all mitigation work related to water, fire, storm, and mold damage. This position ensures that all projects are completed efficiently, safely, and according to ServiceMaster's quality standards and industry best practices. The Mitigation Supervisor manages field technicians, ensures proper documentation and customer communication, and supports the company's mission to deliver exceptional property restoration services.

Key responsibilities include supervising and leading mitigation crews through all phases of mitigation response and restoration projects, evaluating project scope and developing detailed work plans for mitigation services, performing on-site inspections, moisture mapping, monitoring, and documentation using ServiceMaster's operational processes and software, ensuring all work complies with IICRC standards and applicable safety regulations, coordinating with Project Managers, Estimators, and administrative teams to ensure accurate job costing, documentation, and billing, training, mentoring, and evaluating field technicians to maintain high performance and adherence to company procedures, maintaining proper use and maintenance of equipment, vehicles, and PPE, communicating effectively with customers, adjusters, and insurance representatives, ensuring excellent customer service and timely project updates, overseeing daily job assignments, crew scheduling, and on-call rotation participation, and conducting final walkthroughs to confirm completion and customer satisfaction.

Qualifications and requirements include a high school diploma or equivalent (associate or bachelor's degree preferred), minimum of 35 years of experience in water/fire mitigation or property restoration, IICRC certifications highly preferred, strong leadership, communication, and organizational skills, ability to manage multiple projects simultaneously under time-sensitive conditions, proficiency with restoration documentation software, valid driver's license with a clean driving record, physical ability to lift 50+ lbs and work in various environmental conditions, and availability for on-call, after-hours, and weekend emergency response work.

Key competencies include leadership & team management, customer focus, problem solving & decision making, safety awareness, technical knowledge (drying, mold, fire mitigation), accountability & dependability.

Compensation: $19.00 - $23.00 per hour

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Built on a foundation of great brands and employees with a passion for service, our vision is to be the leading provider of essential services through empowered people, world-class customer service and convenient access. By joining ServiceMaster, you'll be part of a talented network of employees with a shared vision.

Our environment is a diverse community where successful people work together to achieve common goals.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to The ServiceMaster Company, LLC.