Job Details

Direct Hire

Pay Rate: $25/hr

Remote (Must be within 50 miles of Plano, TX)

Position Overview:

We are seeking a detail-oriented and highly organized Project Coordinator to support our Operations Team and Field Technicians. Skills needed to provide remote support, documentation, tracking, and process improvement tasks. This role requires strong computer skills, excellent communication, and the ability to manage multiple priorities in a fast-paced environment. The ideal candidate will support operational efficiency through documentation, process flow management, and effective follow-up.

Key Responsibilities:

Track and document operational tasks and workflows

Maintain organized electronic filing systems using standard file naming conventions

Support resolution of escalations from remote technicians in the field

Create folders, prepare documentation, and manage data inputs

Collaborate with cross-functional teams to improve and streamline processes

Follow up on outstanding tasks and ensure timely completion

Provide internal customer service and support through clear communication

Use SharePoint and Microsoft Office tools (Excel, Word, Outlook) effectively

Preferred Skills:

Frontier Software/Tools

VX Field

SIMPL

MTP

Required Computer Skills:

Microsoft Excel (Intermediate to Advanced)

Microsoft Word and Outlook

Understanding of file naming conventions and folder management

SharePoint experience

Minimum Qualifications:

Strong attention to detail and organizational skills

Proven ability to document, track, and follow up on tasks

Familiarity with process flows and improvement methodologies

Excellent written and verbal communication skills

Demonstrated flexibility and adaptability

Customer service mindset with problem-solving capabilities

Experience as a resolution specialist or in a similar support role is a plus