Job Details

We're hiring a friendly and responsive Chat Support Agent to assist our patients and clients through our digital chat platform. If you're a great communicator who enjoys helping people solve problems online - this role is perfect for you.

Role: Chat Support Agent
Department: Customer Support & Patient Services
Location: Fully Remote 🕐 Type: Full-Time / Part-Time

What You'll Do:

• Respond to patient and client inquiries promptly through our chat platform
• Provide accurate information on services, appointments, billing, and general support
• Handle multiple chat conversations simultaneously with professionalism
• Document all interactions accurately in our CRM and support systems
• Escalate complex or sensitive issues to the appropriate team
• Deliver a consistently warm and professional experience in every chat
• Follow all HIPAA guidelines and patient confidentiality protocols

• 1+ year of chat support or online customer service experience
• Strong written communication and grammar skills
• Typing speed of 45+ WPM with accuracy
• Ability to multitask and stay calm under pressure
• Comfortable with chat platforms, CRM tools, and digital systems
• Reliable high-speed internet and a quiet dedicated workspace
• Healthcare or medical background is a plus but not required

• Competitive pay
• Health, dental & vision benefits (full-time employees)
• Paid time off & paid holidays
• Flexible shift options
• Supportive team environment and ongoing coaching
• Career growth opportunities within ADF Medical Services