Job Details

Introduction

IBM Consulting FutureNow Centers (FNCs) are high-delivery, team-based environments where professionals work onsite to deliver real business solutions for clients.

At FNC, associates collaborate closely with experienced practitioners to support enterprise systems that drive core business operations, including finance, supply chain, procurement, and human resources. Our delivery model emphasizes learning through real-world experience, structured training, mentorship, and teamwork.

This role is ideal for individuals who enjoy problem-solving,learning quickly, and working in an in-person, collaborative delivery environment.

Your role and responsibilities

The Associate Package Specialist is an entry-level role focused on supporting the implementation, configuration, and production support of enterprise resource planning (ERP) and business application solutions.

This role is ideal for individuals interested in how businesses operate and how systems enable those operations, not just how technology is built.

You will help connect business needs to system solutions, supporting operational areas such as finance, accounting, supply chain, procurement, and HR processes.

As an Associate Package Specialist, you will:

· Support ERP implementations across key phases: requirements, configuration, testing, and deployment

· Assist in aligning system functionality with business processes (finance, accounting, supply chain, HR, etc.)

· Participate in business requirement gathering and documentation

· Support system configuration and data validation activities

· Assist with testing (UAT) and issue resolution

· Help maintain and support live production systems

· Collaborate with cross-functional teams to improve operational workflows

· Support production environments by helping analyze issues and contribute to resolution efforts

· Support packaged application implementations across phases such as requirements gathering, configuration, testing, deployment, and production support

· Build consulting, business process, and packaged application expertise through structured training, mentorship, and hands-on delivery experience.

Required technical and professional expertise

Core Foundations

· Document and analyze business processes and requirements

· Support configuration of ERP systems based on business needs

· Strong analytical and problem-solving skills, with the ability to approach complex tasks using structured, logical thinking

· Assist with data validation, reporting, and system testing

· Help troubleshoot system or process issues in production environments

· Support training and onboarding of end users

· Work closely with functional leads and project teams

· Comfortable working onsite in a collaborative, team-based environment

Business & Delivery Skills

· Ability to translate business or functional requirements into system configurations and solutions, with guidance from senior team members

· Clear written and verbal communication skills to support collaboration with technical and non-technical stakeholders

· Strong willingness to learn, accept feedback, and continuously improve

Preferred Skills (Nice-to-Haves):

· Experience working on system implementations or configuration projects

· Exposure to packaged applications (e.g., ERP, HCM, CRM, or similar systems)

o SAP (S/4HANA, SD, MM, FI)

o Workday

o Oracle

o Salesforce

o ServiceNow

· Understanding of:

o Financial processes (GL, AP, AR)

o Supply chain operations (procurement, inventory, logistics)

o Business Administration

· Internship or coursework related to business operations or systems

· Experience with Excel, reporting, or data analysis

· Familiarity with data migration concepts or integration workflows

· Experience working in Agile or structured project delivery environments

· Experience collaborating with others on team-based projects

Preferred technical and professional experience

An Associate Package Specialist aligned to Workday Core HCM and Compensation supports the implementation and ongoing support of Workday solutions as part of a delivery team. In this role, associates assist with activities such as requirements gathering, system configuration, testing, and post-implementation support while learning how Workday supports core HR and compensation processes. The position focuses on building foundational Workday, business process, and consulting skills through hands-on project work, collaboration with teammates, and guidance from experienced practitioners, with responsibility increasing as skills and experience develop.

An Associate Package Specialist aligned to SAP Sales & Distribution (SD) supports the implementation and maintenance of SAP SD solutions as part of a delivery team. In this role, associates assist with requirements gathering, system configuration, testing, and issue resolution while learning how SAP SD supports order management, pricing, and fulfillment processes. The position focuses on developing foundational SAP and business process knowledge through hands-on project work, collaboration with teammates, and guidance from experienced practitioners, with responsibility increasing as skills and experience develop.

Depending on the practice and client engagement, associates may focus on one or more of the following Business Applications areas:

· Workday HCM & Compensation

· SAP SCM SD

Additional tools, technologies, and training are provided by practice teams based on client and project needs.

Work Location & Onsite Expectations

This role is based in an IBM FutureNow Center (FNC) and requires regular onsite presence at the assigned delivery center. Working onsite enables hands-on learning, real-time collaboration, and mentorship that support faster growth and stronger delivery outcomes.

Travel may be required for up to 60% of the time or 3 days per week (home on weekends), based on project requirements.

IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.