Job Details

Vendor Engagement Specialist

Req number: R7093

Employment type: Full time

Worksite flexibility: Remote

Who we are

CAI is a global technology services firm with over 8,500 associates worldwide and a yearly revenue exceeding $1 billion. With over 40 years of experience, we unite talent and technology to empower our clients, colleagues, and communities. As a privately held company, we prioritize integrity and deliver customized solutions that generate lasting results across public and commercial sectors, while also promotingneurodiversity in the workplace.

Job Summary

We seek a dedicated and proactive Vendor Engagement Specialist to elevate our vendor operations! If you have strong clerical and customer service skills and are ready for an exciting career challenge, we encourage you to apply.

Job Description

The Vendor Engagement Specialist is essential in managing vendor onboarding, compliance, and support across various state programs. As the primary contact for suppliers, you will provide outstanding customer service and technical assistance, tackling portal-related issues in systems like ServiceNow, Simplify, and VectorVMS. You will ensure precise processing of vendor applications, maintain proper documentation, and facilitate supplier activation and compliance activities.

This role demands collaboration with internal teams such as Accounts Payable and Account Managers to enhance payment updates, supplier record modifications, insurance compliance, and adherence to program requirements. The ideal Vendor Engagement Specialist should be organized, detail-oriented, and capable of multitasking while delivering an exceptional customer experience. This position is full-time and fully remote.

This position does not offer employment sponsorship. All candidates must be eligible to work without needing employer sponsorship.

What You'll Do

Customer Facing:

• Review vendor applications in accordance with state contracts using the supplier management portal (ServiceNow).
• Manage registration, enrollment materials, and documentation updates.
• Provide customer service support through inquiries and helpdesk emails.
• Utilize Vendor Management System (VMS) and Simplify for supplier activations and compliance upkeep.
• Offer technical assistance for navigating the supplier management portal, including password resets.
• Resolve issues related to VectorVMS and ServiceNow functionality.
• Build and maintain a positive reputation with customers.

Internal Facing:

• Collaborate with internal teams to achieve collective goals and provide status updates.
• Work with Accounts Payable for payment term and address changes.
• Assist with supplier setups for state clients and ensure insurance compliance.
• Team up with Account Managers to supply necessary updates.

What You'll Need

Required:

• Minimum of 3 years of relevant professional experience.
• Proven ability to conduct detailed requirements analysis.
• Strong analytical, research, and problem-solving abilities.
• Capacity to manage multiple implementations at once.
• Demonstrated proficiency with computer applications.
• Excellent time management and organizational skills.
• High attention to detail.

Preferred:

• Experience with ServiceNow.
• Familiarity with Simplify.
• Knowledge of VectorVMS.
• Experience with Workday.
• Proficient in MS Office, including Word and Excel.
• Experience using Microsoft Teams.

Physical Demands

• Able to perform essential job functions safely and successfully.
• Sedentary work requiring sitting or remaining stationary most of the time, with some need to move around for meetings.
• Ability to conduct repetitive tasks using a computer, including mouse, keyboard, and monitor.

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Reasonable Accommodation Statement

If you require assistance in completing this application, interviewing, or participating in the employment selection process, please reach out for reasonable accommodation options.

The pay for this position is $40,000 per year. Compensation may vary based on factors like location, experience, and education. Benefit packages include medical, dental, and vision insurance, as well as access to a 401k retirement account. Employees in this role receive paid time off and may also be eligible for paid sick leave and/or other forms of paid time off as dictated by applicable law.