Job Details

LWCC Administrative Support Services

Handles administrative support services for PHS, Agency Relations, Audit, and Safety Services. Is responsible for data collection, corrections and manual entry of contacts in CRM system, with concern for accuracy, data integrity and customer experience when communicating with external customers. This position also handles incoming and outgoing mail, including indexing mail for PHS, Agency Relations, and Audit divisions. All tasks are handled under specified turnaround times.

Major areas of accountability include:

• Responsible for handling inbound and outbound departmental mailing
• Monitors and handles exception reports for the various departments
• Receives, indexes and routes physical and scanned mail through ImageRight by using core systems to correctly identify mail recipients
• Will assist CSRs with researching, handling, and responding to unidentified and returned mail
• Will assist CSRs with processing policy endorsements
• Primarily responsible for processing Loss Run and Experience Modifier requests
• Primarily responsible for receiving and properly handling calls on the company's main queue
• Primarily responsible for preparing certified policies as requested by Legal Department
• Handles Agent of Record Letters from agents and policyholders in accordance with LWCC policy
• Handles Safety Services visit assignments, administrative duties, and special projects in their CRM
• Provides exceptional customer experience when dealing with external customers
• Handles distribution of daily, weekly and monthly reports for various departments
• Handles ordering supplies for the department via online system
• Performs other administrative tasks as assigned in a timely, efficient manner in accordance with company policies and standards

Personality/working style includes:

• Strong character
• Ability to learn and grow in fast-paced environment
• Strong prioritization skills
• Excellent prioritization skills
• Strong oral and written communication skills
• Critical thinking skills
• Technical skills
• Team player

Education and experience: High school diploma or equivalent and minimum of 2 years administrative experience, preferably in the insurance industry.