Job Details

Billy Heroman's, Louisiana's largest florist company, is seeking a full time Retail Store Manager. The ideal candidate is a motivated, customer-service oriented professional who will ensure the smooth operational practices of our store to maximize sales.

The primary anticipated duties and responsibilities generally consist of the following responsibilities:

• The Store Manager must first and foremost be an exceptional sales team member
• The Store Manager is responsible for being aware of and capable to perform all responsibilities outline for the position of sales team member
• Must maintain an appropriate staffing level and evaluate the need for more or new sales team members over time
• Recruits, screens and interviews potential new sales team members
• Supervise sales team and handle scheduling, attendance, and operational practices of the store
• Completes employee reviews regularly and works with other management to conduct reviews with all sales team members
• Ensure sales team adheres to Billy Heroman's policies and dress code at all time
• Teaches, coaches and trains sales team on cost-saving techniques
• Teaches, coaches and trains sales team on proper customer service techniques and Billy Heroman's expectations of the overall desired expectations set forth by our company mission
• Trains and encourages team on the proper usage of Floral strategies sales methodology
• Set sales goals for team members and work with them on achieving sales goals
• Train and monitor add-on sales (gift baskets, crystal, candy, balloons, banners)
• Train team on general holiday expectations
• Ensure proper customer satisfaction

Requirements:

• 3-4 Years' Retail Sales Management Experience
• Excellent Customer Service Skills
• Motivating Team Leader
• Excellent written and verbal communication skills
• Strong Attention to Detail