Job Details

Retail Store Manager

  2026-03-10     Billy Heroman's - Flowers, Plant Services and Gifts     Baton Rouge,LA  
Description:

Billy Heroman's, Louisiana's largest florist company, is seeking a full time Retail Store Manager. The ideal candidate is a motivated, customer-service oriented professional who will ensure the smooth operational practices of our store to maximize sales.

The primary anticipated duties and responsibilities generally consist of the following responsibilities:

  • The Store Manager must first and foremost be an exceptional sales team member
  • The Store Manager is responsible for being aware of and capable to perform all responsibilities outline for the position of sales team member
  • Must maintain an appropriate staffing level and evaluate the need for more or new sales team members over time
  • Recruits, screens and interviews potential new sales team members
  • Supervise sales team and handle scheduling, attendance, and operational practices of the store
  • Completes employee reviews regularly and works with other management to conduct reviews with all sales team members
  • Ensure sales team adheres to Billy Heroman's policies and dress code at all time
  • Teaches, coaches and trains sales team on cost-saving techniques
  • Teaches, coaches and trains sales team on proper customer service techniques and Billy Heroman's expectations of the overall desired expectations set forth by our company mission
  • Trains and encourages team on the proper usage of Floral strategies sales methodology
  • Set sales goals for team members and work with them on achieving sales goals
  • Train and monitor add-on sales (gift baskets, crystal, candy, balloons, banners)
  • Train team on general holiday expectations
  • Ensure proper customer satisfaction

Requirements:

  • 3-4 Years' Retail Sales Management Experience
  • Excellent Customer Service Skills
  • Motivating Team Leader
  • Excellent written and verbal communication skills
  • Strong Attention to Detail


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