Job Details

Company Description

AMMON Staffing is a full-service professional staffing agency with over 40 years of experience in connecting businesses with skilled talent and helping individuals find the right career opportunities. Specializing in Commercial and Healthcare Staffing, AMMON offers tailored solutions, including Temporary, Temp-to-Hire, Direct Hire, and Payrolling services, to support businesses across various industries including Office/Administrative, Light Industrial, Professional and recognized for excellence in the healthcare sector, AMMON Staffing is a licensed Nurse Staffing Agency. With headquarters in Baton Rouge, Louisiana, AMMON proudly serves clients across the Gulf Coast region, maintaining high standards as a member of the American Staffing Association.

Position Summary

The Front Desk Receptionist is the first point of contact for clients, candidates, and employees contacting the staffing agency by phone and in person. This role answers and routes incoming calls, provides accurate basic information, takes detailed messages, and assists callers with common issues. The Front Desk Receptionist also supports candidate onboarding by helping applicants navigate the online application, confirming receipt of applications, reviewing submissions for completeness, and communicating missing information or required documents.

Key Responsibilities

Phone & Front Desk Coverage

• Answer a high volume of incoming calls professionally and promptly.
• Route calls to the appropriate team member (recruiting, healthcare scheduling, client services, payroll, etc.).
• Provide accurate answers to common questions (office hours, how to apply, required credentials, next steps, etc.).
• Take clear, complete messages and ensure timely delivery and follow-up.
• Greet walk-in candidates/visitors, confirm purpose of visit, and direct them appropriately.

Candidate Application Support

• Assist candidates with the online application process (account setup, navigation, uploads, troubleshooting basic issues).
• Verify applications are received and correctly associated with the candidate profile.
• Review applications for completeness and accuracy (work history, contact info, availability, credentials, acknowledgements).
• Identify missing information and/or required documents (as applicable) and notify candidates of what is needed.
• Track application status and follow up with candidates to obtain missing items within required timeframes.

Administrative & Office Support

• Maintain organized front desk processes (call logs, message logs, visitor sign-in, basic documentation tracking).
• Support recruiters and office staff with general administrative tasks (scanning, emailing forms, document filing, data entry).
• Maintain professionalism and confidentiality when handling candidate and client information.
• Escalate complex issues to the appropriate team member (payroll disputes, credentialing questions, client complaints, compliance matters).

Qualifications

• High school diploma or GED required; additional administrative or customer service training preferred.
• 1+ years of receptionist, front desk, call center, or administrative support experience preferred.
• Strong phone etiquette and customer-service mindset.
• Comfort using web-based systems, email, and common office software (Microsoft Office/Google Workspace).
• Strong attention to detail and ability to review information for completeness.
• Ability to remain calm and professional in a fast-paced environment with frequent interruptions.

Skills & Competencies

• Professional verbal and written communication
• Accurate message taking and call routing
• Organization and follow-through
• Basic troubleshooting (web portals, document uploads, login issues)
• Confidentiality and discretion (candidate/client information)
• Time management and prioritization

Work Environment & Physical Requirements

• Office-based role with continuous phone/computer use.
• Ability to sit/stand for extended periods and occasionally lift up to 15 lbs (files/office supplies).

Schedule

• Full-time, Monday to Friday, 8AM to 5PM

Performance Expectations (Examples)

• Call response time and quality (professional greeting, accurate routing, complete messages)
• Accuracy of application verification and missing-item identification
• Timeliness of candidate follow-up and documentation completion
• Professionalism and confidentiality compliance