Job Details

Front Desk Gym Receptionist

We are seeking a friendly, energetic, and sales-driven Front Desk Gym Receptionist to be the first point of contact for our members and guests. This role combines excellent customer service with membership sales, administrative support, and facility operations to ensure a welcoming and professional environment.

Key Responsibilities

Front Desk & Customer Service:

• Greet members and guests warmly upon arrival
• Answer phone calls, emails, and inquiries professionally
• Check members in and verify memberships
• Schedule personal training sessions and classes
• Handle guest passes and visitor registrations
• Maintain a clean, organized front desk area

Sales & Membership:

• Promote and sell gym memberships and packages
• Conduct facility tours for prospective members
• Explain pricing, benefits, and promotions
• Follow up with leads and inquiries
• Meet or exceed monthly sales targets
• Upsell personal training, classes, and retail items

Administrative Duties:

• Process payments, renewals, and cancellations
• Maintain accurate member records
• Manage daily cash and credit transactions
• Prepare basic reports as needed
• Assist with inventory and retail display

Facility Support:

• Monitor lobby and common areas for cleanliness and safety
• Enforce gym policies and procedures
• Report maintenance issues to management
• Support staff and management as needed

Qualifications & Requirements

• High school diploma or equivalent (required)
• Previous customer service or sales experience (preferred)
• Experience in fitness, hospitality, or retail is a plus
• Strong communication and interpersonal skills
• Comfortable working with sales targets
• Basic computer and POS system skills

D1 Training is an emerging fitness franchise, that is growing rapidly. D1 Training has over 80 facilities open and 180+ in development. At D1 Training, we inspire and motivate athletes to reach their goals. At D1, we believe in training the entire body as a unit to produce optimal human performance. No gimmicks, no fads; we utilize trusted and proven training techniques used to build the world's best athletes and deliver the, in age-appropriate programs led by our expert coaches. Nothing at D1 is random. Every workout, every day follows a strategic 8-week training cycle that is meticulously planned and backed by sports science. What began as training solely for the aspiring youth athlete, matured into fitness training for adults as well. With all who participate in the D1 training process moving aggressively towards their goals.