Job Details

At Ford, we are innovators and trailblazers, committed to reshaping how the world moves. Every day, we come together to build a better future. Are you ready to help us make a difference?

As a Lead Product Operations professional, you will play a vital role in managing the profitability and loss (P&L) for key products. You'll be responsible for:

• Planning & Execution: Acting as the customers' voice in product development. Collaborate with product teams to ensure alignment with customer requirements and market needs.
• Collaboration: Establishing strong partnerships with Sales and Account Management to deeply understand key product deliverables and align strategies.
• Reporting: Developing robust reports to monitor profitability, cost, and operational efficiency, providing insights that drive key decisions.
• Growth Initiatives: Leading initiatives that enhance business growth, focusing on cost reduction, supplier relationships, and improving client satisfaction.
• Customer Onboarding: Ensuring a smooth onboarding experience for clients on assigned products, providing training and support from day one.
• Customer Insights: Offering valuable feedback to management on customer interactions, identifying opportunities for product enhancement.
• Providing backup support for transaction processing and operational tasks to ensure timely completion of daily work cycles.

To excel in this role, you will need:

• 5+ years of experience in Fleet Management.
• 5+ years in managing Fuel and Personal use product offerings.
• 3+ years of experience in team management and operations budget management.
• The ability to balance managerial duties with hands-on technical execution.
• Strong interpersonal skills to build client relationships and communicate effectively.
• A willingness to travel to meet with fleet customers and dealers.
• Strong analytical skills and familiarity with platform solutions like PowerBI and Jira.

Additional preferred qualifications include experience in agile project management methodologies and a passion for using data to drive operational excellence.

At Ford, you choose your career path—whether that means leading a team, innovating solutions, or forging strong customer connections. We provide a supportive work-life balance and comprehensive benefits, including:

• Immediate medical, dental, and vision coverage
• Flexible family care days and paid parental leave
• Tuition assistance
• Employee discounts on vehicles
• Paid time off for community service
• A generous holiday schedule

This position is in the salary grade 8 range, between $96,720 and $162,120.

As a global leader, Ford welcomes diverse candidates and encourages you to apply, even if you don't meet every requirement. Join us in our mission to build a better world!