Job Details

Job Description:

• The CADD/Engineering Systems Support Specialist provides advanced technical support for photogrammetric, raster, GIS, CADD, and engineering project management software across client systems.
• The role involves help desk support, desktop and workstation support, licensing management, project planning, and acting as the State agent in problem resolution with internal and external stakeholders.

• Provide first-level help desk and desk-side support for photogrammetric applications (e.g., ImageStation Orthopro, Stereo Display, Feature Collection, DTM Collection, Digital Mensuration, Automatic Elevations, Image Analyst).
• Provide support for raster products such as Bentley Descartes.
• Provide first-level help desk and desk-side support for CADD/engineering design software including ArcGIS, MicroStation, InRoads, OpenRoads, OpenRoads Bridge, InRoads Survey, OpenRoads Survey, and Bluebeam.
• Provide first-level support for engineering project management software, including Bentley ProjectWise.
• Provide support for plotter software, server configurations, and integration with plot devices (e.g., ProjectWise Interplot).
• Maintain State license pools for CADD and engineering software, liaising with software manufacturers for upgrades and issue resolution.
• Provide second-level Microsoft OS and Office application support.
• Support CADD/engineering workstations, desktops, laptops, and peripheral devices including large-format plotters and scanners.
• Troubleshoot hardware, software, drivers, BIOS, and application configurations.
• Plan and implement workstation and computer deployments, and provide input on server specifications and requirements.

• 10+ years of Bentley ProjectWise administration experience.
• 10+ years providing photogrammetric software installation and support.
• 10+ years of Bentley MicroStation CADD management experience in a networked, shared environment.
• 10+ years supporting MicroStation-based CADD applications such as InRoads and Interplot.
• 10+ years supporting large-format plotters and scanners in a managed CADD environment.
• 10+ years managing multi-application/vendor software licenses.
• 10+ years in project planning and management.
• 5+ years supporting Bluebeam software.
• Strong knowledge of Microsoft Windows operating systems.

• Bentley certifications (e.g., MicroStation, ProjectWise, OpenRoads, CADD Management).
• Microsoft Certified Professional certifications.
• CompTIA certifications (A+ and/or Network+).

• Bachelor's degree in a related field or equivalent experience.