Job Details

Description ESSENTIAL FUNCTIONS

• Participate regularly in departmental and company meetings
• Smiles, provides exceptional customer service, and always treats guests and coworkers with respect.
• Prepares alcoholic and non-alcoholic drinks to specifications and serves them in and orderly and timely fashion.
• Ensure guest is 21 or older before serving alcoholic beverages by accurately checking guest ID.
• Knowledgeable in the products the company serves.
• Properly operates the point of sales system, accounts for all service items, and keeps a balanced bank.
• Understands salesmanship and customer service is what makes this position successful for the company and the team members.
• Ability to uphold great communication with guest, build rapport, and engage in friendly conversations.
• Sets and keeps workstations and casino floor areas properly stocked, clean, safe, and organized.
• Serves drinks, greet guests, busses and runs drinks, does side work, plus any other normal functions required to service our guests under normal operating conditions.
• Communicates all guest service opportunities and product shortages or issues to management.
• Knows and complies with all rules, regulations and policies of the food and beverage department
• Follows the company's attendance policy as well as other rules and regulations set forth in the handbook.
• Able to satisfactorily complete assignable work tasks requested by the departmental leaders
• Must abide by all state and local liquor laws
• Immediately report any safety hazards, problems, or maintenance issues to the appropriate party
• Ensure customer service standards are met and retained
• Other duties as assigned

QUALIFICATIONS

• 1 year Cocktail Server experience in a fast-paced environment, required
• Food Handler Certification, required
• High School Diploma/GED, required
• Must be 21 years of age or older
• Must have basic mathematical skills
• Must be able to work Weekends, Nights and Holidays
• Able to effectively communicate in English via verbal and written
• Must be able to obtain and maintain a State Gaming License, if applicable
• Must be able to obtain and maintain a Liquor certification, if applicable

The Queen Casino & Entertainment and its affiliates are an equal opportunity employer.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.