Job Details

Job Description

The Urgent Care Technician abides by the company's specified boundaries of duty and performs only those acts, functions or tasks that the Urgent Care Technician is qualified, trained, knowledgeable and/or skilled to perform, per the direct order and supervision of the Provider on duty as allowable by the Provider's delegation authority. The Urgent Care Technician accepts responsibility for individual actions and continued competence. The Urgent Care Technician will complete all competencies and proficiency training required by company policy.

Responsibilities

Recognizes the patient's individual rights and cultural diversity; aids the patients in their right to be
informed and to participate in making decisions in all aspects of their medical care and treatment.
• Administers appropriate high-quality patient-focused health care.
• Patient care functions may include triage/check-in assessment and discharge, CLIA waived point of
care testing, wound care, splinting application and other treatments ordered by the provider.
• Initiates a patient education plan according to the individualized needs of the patient, as prescribed
by physician, including patient and family instruction; ensures that all aspects of care have respect
for personal values and beliefs and are focused on the individual needs of each patient.
• Maintains all clinical documentation including quality control and compliance logs required by
company policy and applicable regulatory agencies.
• Accurately, efficiently, and completely document all clinical patient care data.
• Utilizes all equipment, supplies, facilities, and resources of the Company in a prudent and efficient
manner.
• Assists nurse and provider on duty at all times during a shift, including, but not limited to, the
unpacking of supplies and maintaining of the general aesthetics of the clinic. Cleans instruments
and equipment per company guidelines, maintains stock in all exam rooms before, during, and
after each shift. Assists in turning over exam rooms, procedure rooms, and treatment rooms
immediately after a patient is discharged from that room. Assists non-ambulatory patients to and
from the building.
• Participates in department quality improvement activities, staff educational programs, attends
departmental meetings, and demonstrates and maintains clinical competency in the delivery of
patient care services in accordance with Company guidelines.
• Follows all scripting provided for patient interactions.
• Receives incoming telephone calls with provided scripting, exercises judgment to prioritize calls, and
courteously direct calls to the appropriate personnel in a prudent and efficient manner.
• Greets patients in a friendly manner and collects insurance card and Identification. Communicate
with patient you are verifying their insurance. Respectfully asks the patient to fill out the patient
information form to obtain and record name, address, age, persons to notify in case of emergency,
attending Physician, pharmacy, and individual or insurance company responsible for payment of
bill.
• Enters patient admitting information into computer and adds patient on clinic schedule.
• Receives payment on account and performs necessary accounting duties in accordance with the
standard procedures of the department.

• Responsible for daily ledger balancing and preparation of bank deposits.
• Other duties as needed.

Qualifications

Education
A minimum of a High School Diploma or equivalent is required.

Experience

1 year of Clinical In-take/Triage experience

Certificates, Licenses, Registrations
Basic Life Support is required.

Other Skills and Abilities
Ability to maintain and demonstrate proficiency of skills.

Language Skills
Ability to read, analyze, and interpret technical procedures or governmental regulations. Ability to write
reports. Ability to effectively present information and respond to questions from groups of managers,
clients, customers, and the general public.