Job Details

About the Role & Team

At Disney Cruise Line, we take pride in delivering unforgettable experiences and enchanting memories for our guests. We are committed to excellence, safety, and genuine connections with those we serve. Join our diverse and inclusive team where you can grow both personally and professionally while contributing to the magic of Disney!

As a Shipboard Revenue Management Analyst, you will ensure guest account accuracy and oversee payment collection. Your role will involve reconciling and maintaining the precision of all sales and payment systems associated with guest and crew accounts, pre-paid items, amenities, and more.

You will report to the Business Office Manager.

Responsibilities:

• Oversee credit card settlements
• Manage voyage closings
• Monitor group accounts
• Reconcile amenities
• Ensure guest folio settlements for cash and credit cards
• Post and oversee guest onboard credit
• Manage guest service recovery accounts
• Correct voided transactions
• Perform daily reconciliations between Fidelio and Micros (POS)
• Update daily and voyage revenue reports

Basic Qualifications:

• Minimum of 2 years of professional experience in accounting or a degree in accounting
• Experience working on a ship
• Proficiency in MS programs
• Ability to create complex spreadsheets
• Willingness to pursue continuous improvement
• Cash handling experience is preferred

Additional Information:

This is a SHIPBOARD role.

We offer year-round benefits, which include Major Medical Coverage, Short & Long Term Disability, Life Insurance, and Retirement Savings Plan Options, provided you sign a return contract.

Candidates must:

• Have a genuine interest in working at sea and living onboard a Disney Cruise Line vessel
• Be willing to perform safety roles and emergency responsibilities per the ship Assembly Plan
• Uphold safety management responsibilities as per the Safety Management System
• Be prepared to share a cabin with fellow crew members and thrive in a multicultural, structured environment

Your Responsibilities:

• Hold a valid passport and C1/D Seaman's visa (DCL will assist in obtaining this)
• Complete a pre-employment medical screening
• Undergo a criminal background check
• Bring approved work shoes

Disney Cruise Line is a drug-free workplace. All new hires are required to undergo drug/alcohol testing within the first week onboard and throughout their contracts. Failure to pass the drug/alcohol test will result in immediate termination.

Job ID: 1331342BR

Location: United States

Job Posting Company: Disney Cruise Line

The Walt Disney Company and its Affiliates are Equal Employment Opportunity employers that welcome all job seekers, including individuals with disabilities and veterans. If you have a disability and need reasonable accommodation to access our application system, please email your request. This email is not for general inquiries.