Job Details

Cashier And Customer Services Coordinator

This is an entry-level, unclassified position in the Bursar Operations division of LSU Office of Accounting Services. The position is responsible for the daily operations of the front desk. Duties include, but are not limited to, cash receipts, analyzing student accounts to answer questions, providing customer services via email, phone, and face-to-face, and assisting with deposit services for 35,000+ customers.

Minimum Qualifications:

• Bachelor's degree.

LSU is dedicated to fostering an environment where our employees feel appreciated for their skills and individual qualifications. If a candidate does not meet the minimum qualifications listed but has other qualifications or substantial experience related to the key responsibilities, we encourage them to apply (per La. RS 42:36).

Preferred Qualifications:

• Bachelor's degree in Accounting.
• Customer service and cash handling experience.

Other Qualifications:

• This position requires the physical ability and eye-hand coordination necessary to use a computer terminal, calculator, laptop, tablet, copier, telephone, and other office equipment.
• This position requires the ability to sit in the same position for extended periods (3.5 to 4 hours) at a time using continuous hand motions when using a calculator or entering data into the computer system.
• This position requires the ability to communicate clearly and effectively through the use of phone, email, and direct contact with individuals (including conducting training sessions and presentations).
• Scheduled or non-scheduled overtime may be required to meet the needs of the division.
• This position regularly engages in financial matters, including handling credit cards, cash, grant funds, or other university funds, and must undergo a credit check per FASOP HR-04.

Job Duties And Other Information:

• 35% Serve as a coordinator within the cash receipt and disbursement section, including processing departmental CARD entries. Responsible for auditing and reviewing deposits received from departments across campus to ensure the monies received reconcile to the cash reported and checks and other negotiable instruments are acceptable. The coordinator is responsible for verifying that all checks, money orders, and other negotiable instruments meet the institution's requirements for acceptability, including compliance with banking regulations. The role involves identifying and resolving discrepancies in deposits, initiating corrective actions when needed, and maintaining accurate financial records. Serve as a backup for the university cashier when necessary.
• 35% Responsible for collecting in-person cash, checks, and other negotiable instrument payments from students, ensuring accuracy and efficiency in processing. Each day, must balance their drawer and close out, turning in documentation and funds into the vault in compliance with university policies. Serve as a bursar generalist, assist with bursar communications, process mail, and provide backup support for the call center. Ensure timely, accurate responses to student, parent, and departmental inquiries regarding billing, payments, and fee assessments. Assist in resolving discrepancies and supporting general bursar operations.
• 20% Participates in the Bursar's Office registration process for 10 terms annually. Provides daily customer service to students, parents, departments, and sponsors/donors with questions about fee assessment and/or understanding fee assessment and billing statement charges and credits, completing registration, and managing account payments and payment options. Assist students and parents virtually through Navigate appointments.
• 10% Performs other duties and special projects as assigned by management.

Louisiana State Government represents a wide variety of career options and offers an outstanding opportunity to make a difference through public service. With an array of career opportunities in every major metropolitan center and in many rural areas, state employment provides an outstanding option to begin or continue your career. As a state employee, you will earn competitive pay, choose from a variety of benefits, and have access to a great professional development program:

Insurance Coverage

More information can be found at

Parental Leave Up to six weeks paid parental leave

More information can be found at

Holidays and Leave State employees receive the following paid holidays each year:

• New Year's Day
• Martin Luther King, Jr. Day
• Mardi Gras
• Good Friday
• Memorial Day
• Independence Day
• Labor Day
• Veteran's Day
• Thanksgiving Day
• Christmas Day
• **** Additional holidays may be proclaimed by the Governor

State employees earn sick and annual leave which can be accumulated and saved for future use. Your accrual rate increases as your years of service increase.

Retirement State of Louisiana employees are eligible to participate in various retirement systems (based on the type of appointment and agency for which an employee works). These retirement systems provide retirement allowances and other benefits for state officers and employees and their beneficiaries. State retirement systems may include (but are not limited to):

• Louisiana State Employees Retirement System (www.lasersonline.org)
• Teacher's Retirement System of Louisiana (www.trsl.org)
• Louisiana School Employees Retirement System (www.lsers.net), among others

For agency contact information, please refer to the supplemental information above.