Job Details

divh2Remote Technical Support Representative/h2pMCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO),and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs./ppAt MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization./ppWere seeking skilled and customer-focused Remote Technical Support Representatives to provide technical assistance and troubleshooting support for a variety of clients across industries./ppIn this role, youll respond to technical inquiries, resolve issues related to hardware, software, and connectivity, and guide users through solutions with patience and professionalism. Strong proficiency in English, both written and spoken is required./ppCandidates must have prior call center experience and reside within 80km of our office./ppYoull also need:/pulliHigh-speed internet connection/liliAn appropriate, quiet work environment/liliHigh language proficiency in English/liliWork-from-home experience/li/ulpTo be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test./ph2Position Responsibilities/h2pKey Responsibilities:/pulliRespond to inbound technical support requests via phone, chat, or email/liliDiagnose and troubleshoot hardware, software, and network issues/liliGuide customers through step-by-step solutions and escalate complex issues when necessary/liliDocument all customer interactions accurately in the system/liliMaintain up-to-date knowledge of products, services, and support procedures/liliEnsure customer satisfaction by providing timely and effective resolutions/liliFollow company protocols and security guidelines when handling sensitive information/liliCollaborate with internal teams to improve support processes and customer experience/liliMeet performance metrics including resolution time, customer satisfaction, and attendance/li/ulh2Candidate Qualifications/h2pWonder if you are a good fit for this position? All positive, and driven applicants are encouraged to apply. The ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:/pulliMust be 18 years or older/liliHigh school diploma or equivalent/liliPrevious call center experience/liliWork from home experience/liliStrong command of the English language/liliTyping speed of 20+ WPM/liliHigh speed internet connection/liliBasic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)/liliFamiliarity with Windows operating systems/liliSkilled in troubleshooting and follow-up/liliAble to multitask and self-manage effectively/liliExcellent interpersonal skills/li/ulh2Compensation Details/h2pWant an employer that values your contribution?/ppAt MCI, your hard work deserves recognition and rewards. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members./ppWhat you can expect from MCI:/ppWe understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy:/pulliHMO Coverage plus a dependent/liliIn-house dental assistance worth ?5,000, giving you easier access to quality care/liliFree meal during training/liliCareer growth and learning/liliAllowances for rice, clothing, laundry and meals/liliPerformance and loyalty bonuses/liliFrequent disinfection, fogging of workplace/liliOpportunities for growth and promotion/liliEmployee shuttle services/liliCompany retreats and off-site events/liliSharpen your social skills while meeting awesome people and making new friends/liliPlus, more in-office rewards, raffles, recognition gifts, and treats!/li/ulh2Physical Requirements/h2pThis job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds./ph2Conditions of Employment/h2pAll MCI Locations/pulliMust be authorized to work in the country where the job is based./li/ulpSubject to the program and location of the position/pulliMust be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results./liliMust be willing to submit to drug screening. Job offers are contingent on drug screening results./li/ulh2Reasonable Accommodation/h2pIt is the policy of MCI and affiliates to provide reasonable accommodation when requested by a qualified applicant or employee with a disability unless such accommodation would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodation is needed, please contact Human Resources./ph2Equal Opportunity Employer/h2pAt MCI and its subsidiaries, we embrace differences and believe diversity is a benefit to our employees, our company, our customers, and our community. All aspects of employment at MCI are based solely on a persons merit and qualifications. MCI maintains a work environment free from discrimination, one where employees are treated with dignity and respect. All employees share in the responsibility for fulfilling MCIs commitment to a diverse and equal opportunity work environment./ppMCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements./ppMCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, it is the policy of MCI to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works./ph2About MCI (Parent Company)/h2pMCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT services needs by providing general and specialized hosting, software, staff, and services. In 2019, Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowas Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCIs subsidiaries had previously made Inc. Magazines List of Fastest-Growing Companies 15 times, respectively. MCI has ten business process outsourcing service delivery facilities in Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philippines. Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires,/p/div