Job Details

St. James Place is committed to having a workplace culture where people love to come to work, feel appreciated, continue to grow and find meaning in their work. Are you looking for an opportunity that allows you to contribute your talent and passion while providing Joyful Service? St. James Place isthe right opportunity for you.

Schedule: Saturday & Sunday Shift working 9:00am - 4:00pm

Education/Training/Experience

• High school diploma or GED
• Previous experience as a front desk concierge, receptionist or office assistant.
• Previous experience with multi-line telephone systems.
• Basic computer experience.

Job Duties

The Assisted Living Concierge position is a key communications link for residents, their families, staff and potential residents by way of receiving and handling outside and inside calls, monitoring security and alert systems and properly directing or answering inquiries. The Assisted Living Concierge is responsible for being familiar with the day- to-day operations of Assisted Living and assists management in the overall operations of the department.

Communication

• Answers telephone with proper greeting & pleasant manner
• Screens & properly transfers calls in a timely manner
• Properly greets & screens visitors, residents, & staff, utilizing sign-in sheet and badges
• Provides accurate information to residents & visitors
• Understands telephone technology (receiving, transferring, holding, parking, forwarding & ending calls)
• Properly handles calls received from Gate entrances
• Knowledgeable about all areas of SJP community, departments, residents and staff
• Utilizes "Ready References" in flip file & at Concierge desk to best handle questions from callers
• Keeps abreast of activities and special events pertaining to residents and staff
• Properly completes logbooks for alert system and for communications daily and checks E-mail for updates daily
• Coordinates communication between residents & Transportation Department
• Communicates information to part-time and weekend receptionists to ensure good shift transition
• Opening & closing desk - familiar with procedure of forwarding and canceling forward of calls to other desks

Resident and Guest Services

• Deliveries - Assures that all deliveries to residents are properly arranged for and delivered on a timely basis
• Resident Transportation - Promptly notifies Transportation for off-campus and on-campus appointments, resident pick-up, and resident drop-offs
• Assistance to Residents- Promptly handles resident or family requests for services and follows through with completion of necessary forms & logs

Security and Alert Systems

• Monitors resident alert system and fire panels and promptly notifies the responsible parties of concerns
• Maintains knowledge of and performs procedures related to fire alarm and fire drills
• Provides information to staff and residents on the status of emergency situations or drills

Physical Requirement: Ability to work in an office environment while utilizing proper body mechanics.

Benefits

403(b) Retirement Plan
Employee Assistance Program
Rocket Lawyer

EEO Statement: St. James Place is an Equal Opportunity Employer and will recruit, hire, promote, and train for all jobs without regard to race, color, religion, sex, origin, age, disability, or Veteran status.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.