Job Details

Training & Testing Coordinator Coordinator

Fast Enterprises is a provider of essential software and services for citizens and government. In 1998, we changed the way government revenue agencies support their business with the introduction of GenTax. We have expanded beyond Tax and now also perform implementations for Motor Vehicle, Driver License, Unemployment Insurance, and Child Support Engagement agencies.

Your FAST career has a meaningful and lasting social impact. FAST offers a collaborative in-office problem-solving environment.

Qualified candidates will join our Baton Rouge, Louisiana location and work fully in-office. There may be opportunities to relocate to other project locations throughout the US later on in their career.

Responsibilities

As a Training & Testing Coordinator Coordinator, you will be a key part of FAST's project implementation teams, ensuring the quality and reliability of FAST's software solutions and that end-users are fully prepared to use FAST's software. Your responsibilities will include:

• Coordinate Training Programs: Plan and manage the overall training schedule, working closely with project teams to ensure that training needs are met on time. Coordinate logistics, including scheduling in person or virtual sessions and preparing training materials for delivery.
• Train-the-Trainer Approach: Equip client trainers with the knowledge and resources they need to deliver effective training. Guide them through the process, ensuring they are confident in training end-users on FAST's software and systems.
• Create Training Materials: Develop a range of training materials tailored to specific user needs and various training delivery methods. This includes creating video and self-study training modules, job aids, user guides, help articles, and presentations. Ensure that materials are clear, concise, and accessible for diverse learning styles.
• Collaborate on Instructional Design: Work with subject matter experts and project teams to design training content that aligns with user workflows. Continuously review and update training programs to reflect new features and user feedback.
• Collaborate with Teams: Work in partnership with implementation teams, software developers, and clients to ensure the training content reflects the latest updates and is aligned with project objectives. Maintain communication with stakeholders throughout the training process.
• Plan and Schedule Testing Activities: Develop and oversee the testing schedule in coordination with project teams. Ensure that all testing phases are completed on time and aligned with the project timeline.
• Develop and Manage Test Scenarios: Collaborate with the project team and client subject matter experts to write comprehensive test scenarios that reflect user workflows and system interactions. Continuously review and update test cases to cover new updates or changes made by the development team.
• Coordinate and Train Testers: Lead and support the testing team, providing training on testing processes, tools, and best practices. Equip testers with the knowledge and resources needed for accurate and efficient testing.
• Monitor and Report Testing Progress: Track testing activities, record testing metrics, and provide regular updates to project stakeholders. Identify potential issues early and work with project teams to implement corrective actions.

Qualifications

• Bachelor's degree in Adult Education, Instructional/Curriculum Design, Computer Science, Business Administration, or a related field.
• 3.0 minimum GPA.
• Ability to absorb complex technical information and present it in an easy-to-understand format.
• Excellent analytical and problem-solving skills to adapt training programs based on feedback and performance metrics.
• Personal qualities of integrity, professionalism, and enthusiasm to inspire learners.
• Strong verbal and written communication skills to engage and collaborate with a range of professionals.
• Confidence in managing projects, organizing tasks, and meeting deadlines, with a demonstrated ability to work in a professional setting.
• Proficiency in Microsoft Office Suite, especially PowerPoint, Excel, and Word, for creating and managing training documents.

FAST Benefits

• Throughout your career, you will be rewarded through our merit-based pay structure, 401(k) matching program, and performance based bonuses.
• Our exceptional benefits package includes coverage for FASTies and their families. Health, dental, and vision insurance are 100% employer-paid, providing the peace of mind of top coverage without financial burden.
• Sabbatical program, known as the FAST Pause. This program provides you with a month of paid leave to pursue your passions and recharge in any way you would like.
• We provide paid parental leave.
• We provide paid holidays, as well as vacation and sick time.
• Bonus time compensation values your work and efforts.
• Our gift matching program matches annual volunteer hours or monetary donations.
• Team-building activities are offered throughout the year.
• Make a difference by driving meaningful and positive change in government agencies.

FAST is an equal opportunity employer.

Voluntary Self-Identification Information is requested for U.S. applicants during the application process.

Salary to be determined by the education, experience, knowledge, skills, abilities, and location of the applicant.

Fast Enterprises is committed to the full inclusion of all qualified individuals. As part of this commitment, Fast Enterprises will ensure that persons with disabilities are provided reasonable accommodations for the hiring process. If reasonable accommodation is needed, please contact ...@fastenterprises.com.