Job Details

Customer Service Representative

Datavant is a data platform company and the world's leader in health data exchange. Our vision is that every healthcare decision is powered by the right data, at the right time, in the right format.

Our platform is powered by the largest, most diverse health data network in the U.S., enabling data to be secure, accessible and usable to inform better health decisions. Datavant is trusted by the world's leading life sciences companies, government agencies, and those who deliver and pay for care.

By joining Datavant today, you're stepping onto a high-performing, values-driven team. Together, we're rising to the challenge of tackling some of healthcare's most complex problems with technology-forward solutions. Datavanters bring a diversity of professional, educational and life experiences to realize our bold vision for healthcare.

Datavant is a data platform company for healthcare whose products and solutions enable organizations to move and connect data securely. Datavant has a network of networks consisting of thousands of organizations, more than 70,000 hospitals and clinics, 70% of the 100 largest health systems, and an ecosystem of 500+ real-world data partners.

By joining Datavant today, you're stepping onto a highly collaborative, remote-first team that is passionate about creating transformative change in healthcare. We invest in our people and believe in hiring for high-potential and humble individuals who can rapidly grow their responsibilities as the company scales. Datavant is a distributed, remote-first team, and we empower Datavanters to shape their working environment in a way that suits their needs.

This position is responsible for providing effective customer service to CIOX Health's internal and external customers in a timely manner with accurate and concise information. Tasks are performed by responding to requestors calling the Customer Service Call Center.

You will:

• Answer telephone call inquiries and promote appropriate products and services to customer
• Research and resolve complaints to ensure customer retention and satisfaction
• Paperwork generated from inbound customer service calls must be kept within 5 business days.
• Provides excellent customer service by being attentive, respectful and professional at all times; insures understanding of customer request and follows-through as promised
• Maintain Customer Service voice mailbox by responding to voicemail calls no later than the next business day if there is a high volume of calls. Preferably, all calls will be responded to and/or returned within the business day.
• Maintain departmental standard of answering and resolving inbound customer service daily
• Maintain Customer Service email by responding to all emails within the same business day
• Maintain and distribute incoming faxes the same business day in which they are received.
• Provide backup support on the Customer Service phones whenever needed.
• Provide backup training for new hires
• Assist and provide support to Customer Service Supervisor
• Identify and report errors and quality deficiencies
• Identify problem areas and work on strategies that will improve the Customer Services Department.
• Work with management to attain departmental goals
• Work as a team with other customer service representatives to ensure optimum customer satisfaction
• Perform other tasks and duties as necessary

What you will bring to the table:

• 1 year customer service environment
• Effective computer skills
• Ability to work varying shifts from 7AM to 6PM.
• Arrive to work on time and have exceptional Attendance Record
• Excellent problem solving skills
• Candidate must be very organized and be capable and willing to multi-task
• Effective verbal, written, interpersonal communication and listening skills
• Must be able to work effectively in a fast paced call center environment
• Ability to work professionally, effectively, and efficiently in a team environment with customers, management and co-workers.
• Detail oriented with excellent problem solving skills, imagination and patience

Pay ranges for this job title may differ based on location, responsibilities, skills, experience, and other requirements of the role.

The estimated base pay range per hour for this role is:

$16.29-$19.69 USD

Datavant is committed to a work environment free from job discrimination. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status. To learn more about our commitment, please review our EEO Commitment Statement here.

Datavant is committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities. If you need an accommodation while seeking employment, please request it here, by selecting the 'Interview Accommodation Request' category. You will need your requisition ID when submitting your request, you can find instructions for locating it here . Requests for reasonable accommodations will be reviewed on a case-by-case basis.

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