Job Details

Customer Service Representative

CMC provides an excellent opportunity to learn the steel, construction reinforcement and ground stabilization industries and to grow in your career. Whether you will spend your day brainstorming in an office cubicle, operating a crane, running manufacturing equipment or troubleshooting technical obstacles, at CMC, you'll get the training and support from your team that you need to excel in your role and reach your full potential.

Serve as the first point of contact for customer inquiries via phone, email and in person communication.

Process order accurately and efficiently through CMC's computer systems.

Provide timely and professional responses to customer questions regarding products, pricing, order status, and availability.

Maintain up-to-date product knowledge to support accurate quoting and order fulfillment.

Collaborate with internal departments including sales, operations, and logistics to ensure customer satisfaction.

Maintain accurate records of customer interactions and transactions.

Resolve customer issues promptly and follow up to ensure full resolution and satisfaction.

Print tags on jobs for daily production

Invoice processing, including research when necessary

Assist with scheduling work for the shop

Perform other administrative and support duties as needed.

1-3 years of experience in customer facing role, preferably in construction or industrial services.

Strong problem-solving and decision making abilities.

Excellent verbal and written communication skills

Proficiency with Microsoft Word, Excel, Outlook, and other business applications.

Ability to multi-task and remain organized in a fast-paced environment.

Team-oriented with a positive and professional demeanor.

High School Diploma or GED required