Job Details

Salary Range: $50,000-$75,000

Power Solutions International (PSI) is a leading manufacturer of emissions-certified powertrains specializing in customized and fully integrated turnkey solutions for the leading global equipment manufacturers in the industrial, transportation,and energy markets manufacturers. Our facilities are housed in one million square feet of engineering, assembly, operations, and distribution space across seven facilities. We are positioned to meet the high production volumes of our customers with added capacity for growth.

Position Summary:

The Inside Sales Support Representative is responsible for establishing and maintaining relationships with existing customer accounts and corresponding Outside Sales Reps. The position is responsible for high value customer service, driving on-time delivery and proactive account management. The Inside Sales Support Representative will be expected to gather input from all levels of the business to create and implement processes, procedures for the Department, and create training that is in line with SEC recommendations.

This position may require the employee to, rarely, be in the office for meetings, and the first month of the position, you will be in the office for training; so, only candidates in the greater Chicago area will be considered.

Essential Responsibilities:

• Obtain and process orders within assigned customer base working with internal departments to provide accurate delivery dates. Occasionally requires the management of customer EDI or specific online order management portals
• Responsible for order to delivery process of all orders to ensure promise dates are met, on-time delivery metrics are achieved, and monthly targets made. At times may be required to assist in collection of customer receivables and submit requests for credit or return
• Responsible for maintaining accurate customer price list, customer terms, managing forecasting process to minimize inventory position, and meet revenue targets
• Work in cross-functional teams to ensure customer requirements are met and proactive communication is provided. Provide high-level reporting and data analysis for customers, Outside Sales, Internal Departments, and Management
• Resolve customer problems, issues, and complaints
• Collect, manage and evaluate data for improvement initiatives
• Conduct monthly audits and assist in development of procedures and corrective actions in relation to improved customer process
• Cultivate and support vendor relationships related to projects and initiatives for Aftermarket as needed. Help identify vendors, establish vendor standards and SLAs, and monitor and evaluate performance with a focus on timely delivery, quality, and managing costs
• Achieve sales and customer service goals and targets
• Adhere to all safety procedures including the use of personal protective equipment and navigating the plant with alert behavior
• All other duties as assigned by management

Requirements:

• Bachelor's degree in Business, Marketing, or related field preferred; may substitute for the degree direct applicable work experience on a year-for-year basis which built competencies and subject matter expertise in Sales or Customer Service
• Experience with Microsoft Office, proficient with Microsoft Excel

Preferred Qualifications:

• V Look up and Pivot Table reporting functions in MS Excel
• Ability to multi-task in a fast-paced environment
• Communicate effectively both verbally and in written form
• Strong problem-solving and follow-up skills
• Organization skills

PSI is committed to providing a work environment where employees respect and value each other as individuals and is free of harassment and discrimination. PSI believes that all persons are entitled to equal employment opportunity in all areas of employment and does not discriminate against employees or applicants on the basis of race, color, gender, gender identity, national origin, ancestry, religion, physical or mental disability, medical condition, pregnancy, childbirth or related medical condition, marital status, sexual orientation, age, military status, protected Veterans status, Vietnam Era Veterans status or any other characteristic protected under federal, state or local law.