Job Details

ESSENTIAL FUNCTIONS* Participate regularly in departmental and company meetings* Smiles, provides exceptional customer service, and always treats guests and coworkers with respect.* Prepares alcoholic and non-alcoholic drinks to specifications and serves them in and orderly and timely fashion.*Ensure guest is 21 or older before serving alcoholic beverages by accurately checking guest ID.* Knowledgeable in the products the company serves.* Properly operates the point of sales system, accounts for all service items, and keeps a balanced bank.* Understands salesmanship and customer service is what makes this position successful for the company and the team members.* Ability to uphold great communication with guest, build rapport, and engage in friendly conversations.* Sets and keeps workstations and casino floor areas properly stocked, clean, safe, and organized.* Serves drinks, greet guests, busses and runs drinks, does side work, plus any other normal functions required to service our guests under normal operating conditions.* Communicates all guest service opportunities and product shortages or issues to management.* Knows and complies with all rules, regulations and policies of the food and beverage department* Follows the company's attendance policy as well as other rules and regulations set forth in the handbook.* Able to satisfactorily complete assignable work tasks requested by the departmental leaders* Must abide by all state and local liquor laws* Immediately report any safety hazards, problems, or maintenance issues to the appropriate party* Ensure customer service standards are met and retained* Other duties as assignedQUALIFICATIONS* 1 year Cocktail Server experience in a fast-paced environment, required* Food Handler Certification, required* High School Diploma/GED, required* Must be 21 years of age or older* Must have basic mathematical skills* Must be able to work Weekends, Nights and Holidays* Able to effectively communicate in English via verbal and written* Must be able to obtain and maintain a State Gaming License, if applicable* Must be able to obtain and maintain a Liquor certification, if applicableThe Queen Casino & Entertainment and its affiliates are an equal opportunity employer.