Job Details

Western Union is looking for a Regional Operations Specialist Chicago, Illinois (Remote) to join our tech?focused operations team. The role requires a keen technical aptitude, strong customer?service orientation, and the ability to manage day?to?day operations that keep the business moving smoothly.

Role Responsibilities

• Serve as the primary technical champion for our field agents and internal teams.
• Optimize and maintain business applications, tools, and solutions such as WUPOS, Prepaid, Peripherals, and other critical systems.
• Provide proactive tech support to resolve software or hardware issues experienced by agents.
• Analyze system data and trends to recommend and implement new tools or process improvements.
• Collaborate with business units to ensure technology aligns with strategic priorities and operational goals.

Role Requirements

• Bachelors degree or equivalent experience.
• Strong IT skills: proficiency with cloud solutions, networking, web hosting, and business tools (Power BI, Snowflake, ServiceNow, SPLUNK).
• Experience troubleshooting business applications and providing customer?facing support.
• Excellent communication and customer?service skills.
• Strong learning agility and ability to quickly adapt to new technologies.
• Fluency in English required; bilingual in Spanish highly preferred.
• Valid drivers license and reliable vehicle (required for 20?30% travel).

Salary

The base salary range for this position is $65,000 $80,000 USD per year. Total on?target compensation includes a base salary and short?term incentives aligned with individual and company performance.

Benefits

Western Union offers a competitive benefits package that includes multiple health insurance options, short?term incentives, life and accident insurance, and access to development platforms. Benefits vary by location and may be expanded during the interview process.

Your US Specific Benefits Include

• Flexible time off
• Medical, Dental and Life Insurance
• Parental leave
• Global adoption assistance
• 401(k) plan

Hybrid Work Model

This role is classified as Hybrid. Employees are expected to work from the office a minimum of three days a week while also having the flexibility to work remotely as needed.

Travel & License

Travel is anticipated at approximately 20?30% of the work schedule. A valid drivers license and reliable vehicle are required for in?territory travel.

EEO Statement

Western Union is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, national origin, sex, gender identity, disability, or any other protected characteristic. We provide accommodations to applicants with disabilities during the hiring process in compliance with applicable laws.

About Western Union

Western Union is a leading provider of financial services and payments, connecting people and businesses worldwide. With a heritage of over 140 years, we continue to innovate and adapt, offering safe, reliable solutions that help people move forward in life and business.