Job Details

• Complexity • Conduct needs analysis to identify required skills, knowledge, and workflows for effective product utilization for internal and external customers.
• Design and deliver engaging learning experiences using a variety of methods (e.g., eLearning, videos, classroom training) based on adult learning principles.
• Maintain expertise in assigned product functionality, customer workflows, and internal applications.
• Create and maintain training materials, ensuring alignment with system updates.
• Act as a resource to support, implementation, sales and other groups.
• Continuously monitor and solicit feedback on all training programs and materials to ensure accuracy, relevance, and effectiveness, while driving enhancements for improved adoption.
• Decipher usage analytics and determine improvements or retirements of materials.
• Create instruction that enhances the retention, transfer, and application of knowledge, skills, and attitudes specific to roles, performance, culture, and outcomes.
• Other duties as assigned.