Job Details

Benefits:

• Competitive Health & Welfare Benefits
• Monthly $43 stipend to use toward ancillary benefits
• HSA with qualifying HDHP plans with company match
• 401k plan after 6 months of service with company match (Part-time employees included)
• Employee Assistance Program that is available 24/7 to provide support
• Employee Appreciation Days
• Employee Wellness Events

Minimum Qualifications:

• Prior experience in health care is preferred. Prior support experience is preferred
• Experience with and knowledge of smartphones and computer technology.
• Computer skills necessary to function in web applications and support software.
• Excellent communication and customer service skills.

Essential Functions

• Responsible for responding to all customer requests via email or phone in a timely manner.
• Assist patients with clinical program enrollment and registration.
• Respond to patient questions and complaints as required, resolving problems, and maintaining high patient satisfaction levels.
• Communicate with patients in a kind, patient, and empathetic manner.
• Create and promote a positive patient experience.
• Provide basic support to patients for smartphone application installation and activation.
• Assist patients with basic troubleshooting.
• Escalate product issues to appropriate team members.
• Fully investigates product issues to assist technical team in troubleshoot
• Utilize proper software and tools to maintain records and access technical information
• Accountable for all required record-keeping
• Collect, analyze, and report on support metrics.
• Participate in the creation and continuous improvement of documentation and processes
• Build relationships and foster teamwork with team members, leadership, and other departments.
• Maintain a HIPAA-compliant environment.
• Perform additional duties as assigned.

About us:

The Center for Orthopedic Research and Education, We don't mean to brag but did you know The CORE Institute has been ranked by Ranking Arizona: The Best of Arizona Businesses!?

• #1 for Orthopedic Practices

• #1 for Healthiest Healthcare Employers

• #3 for Best Healthcare Workplace Culture

• Winner in Best Places to Work

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.