Job Details
Lead Client Experience Manager
2026-01-15 Phreesia all cities,AKJob Description:
We are seeking a digital media leader with strong communication and problem-solving skills to join us as a Lead Client Experience Manager on our Network Solutions team (Learn more about Network Solutions at
In this client-facing role, you will work with digital advertising agency buyers and Life Science companies to demonstrate the value that Phreesia could provide to their brands. You will lead a team and work cross-functionally to deliver successful, effective, targeted patient engagement and/or HCP digital campaigns. We are the perfect next step in your career if you are working in the pharmaceutical agency/media world and are ready to advance your career in new directions.
This is a work-from-home position with the expectation that you live within the New York City/commutable area to meet internally or with clients on a weekly basis.
What You'll Do:
- Generate new business with media buying agencies/AORs/Life Science companies for appropriate brands that have patient and/or HCP-facing strategic imperatives
- Cultivate thoughtful relationships to provide engagement solutions/media solutions to align with our clients' marketing strategies
- Navigate with a great deal of independence to negotiate and increate opportunities to hit sales goals
- Prepare/present capabilities presentations and product demonstrations
- Lead strategic initiatives internally and externally that will help drive innovation and contribute to corporate goals
- Develop strategic and creative account plans for managing agencies/ Life Science companies and their respective brand opportunities
- Lead and manage a high performing team of ~4 Client Experience Managers/Associates as you contribute to team goals
- Bachelors Degree and 8+ years of account or client facing experience in digital sales, media or creative agencies, healthcare publishing, or digital advertising
- Healthcare experience required; Point of Care, Out of Home, Programmatic, Pharmaceutical (DTC and/or HCP) and/or OTC experience highly valued
- Expertise with digital media vernacular and measurement
- Proven people management and leadership experience
- Enthusiasm to connect with clients within the NYC area as well as occasional travel to clients outside of the NYC area
- Expertise to create client presentations that impress and lead to securing new business
Who We Are:
At Phreesia, we're looking for smart and passionate people to help drive our mission of creating a better, more engaging healthcare experience. We're committed to helping healthcare organizations succeed in an ever-evolving landscape by transforming the way healthcare is delivered. Our SaaS platform digitizes appointment check-in and offers tools to engage patients, improve efficiency, optimize staffing, and enhance clinical care.
Phreesia cares about our employees by providing a diverse and dynamic work environment. We're a five-time winner of Modern Healthcare Magazine's Best Places to Work in Healthcare award and we've been recognized on the Bloomberg Gender Equality Index. We are dedicated to continuously improving our employee experience by launching new programs and initiatives. If you thrive in a culture of recognition, value inclusivity, professional development, and growth opportunities, Phreesia could be a great fit!
Top-rated Employee Benefits:
- 100% Remote work + home office expense reimbursements
- Competitive compensation
- Flexible PTO + 8 company holidays
- Monthly reimbursement for cell phone + internet + wellness
- 100% Paid 12-week parental leave to our U.S. employees, as well as a generous parental benefit to our employees in Canada
- Variety of insurance coverage for people (and pets!)
- Continuing education and professional certification reimbursement
- Opportunity to join an Employee Resource Group. Learn more here:
We strive to provide a diverse and inclusive environment and are an equal opportunity employer.